Greater Baltimore Medical Center Goes Online with PatientRoute Systems

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Cloud-based software improves patient outcomes and operational efficiency

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Given that our patient demand patterns change in time, using the PatientRoute software provides us with a self-sustainable system to adjust to these changes, and helps us identify and evaluate the impact of the improvements we make.

Patient Route Systems (PatientRoute), a leader in improving hospital quality of care and efficiency through software, has announced that Greater Baltimore Medical Center (GBMC), the hospital of the GBMC HealthCare System, has successfully deployed its cloud-based solution. GBMC is a 255-bed acute care medical center that manages more than 26,700 inpatient cases and 60,000 emergency room visits annually.

“We are honored to help GBMC improve patient quality and operational efficiency by helping them identify and reduce census variability,” said Rich Krueger, CEO of PatientRoute. “GBMC is a widely renowned, respected, and innovative hospital system and was an early adopter of the principles of variability management developed by the non-profit Institute of Healthcare Optimization (IHO). We are pleased to help take this practice to a new level.”

PatientRoute’s unique cloud-based software automates the variability methodology as developed by IHO, which provides hospitals the capability to dramatically improve patient outcomes while optimizing resource utilization. The comprehensive system:

  •     Collects and analyzes hospital-specific data from a variety of sources
  •     Provides easy to use what-if analysis that quantifies quality and cost improvements
  •     Ensures improved hospital operations
  •     Reports on key metrics associated with an improvement plan.

Greater Baltimore Medical Center chose to implement PatientRoute now to further the results achieved when they first partnered with IHO in 2011. By leveraging these findings and instituting a real-time automated continuous improvement platform specific to their environment, GBMC expects to improve its operational margin by $5M per year while ensuring that over 96% of surgical patients will be guaranteed a bed in the optimal level of care within clinically acceptable times.

This approach has been proven to reduce readmissions, length of stay, hospital acquired infections, and overcrowding as recently reported in the New England Journal of Medicine (

“Our environment is very complex and providing the highest possible level of care is imperative for us. Given that our patient demand patterns change in time, using the PatientRoute software provides us with a self-sustainable system to adjust to these changes, and helps us identify and evaluate the impact of the improvements we make”, said Dr. John Chessare, President and CEO of GBMC. “We are very delighted to have a tool such as PatientRoute that allows us to achieve our main goals in patient centeredness and efficiency,” continued Dr. Chessare.

“We are excited about the collaboration with PatientRoute and delighted to see the long-term benefits it provides to hospitals,” said Dr. Eugene Litvak, President and CEO of (IHO). “Automating the IHO methodology through this software helps achieve our main goal –improving the quality of care nationwide and reducing US healthcare cost."

For Further Information:

Please contact:
Jacqueline Adelson
978-505-2426 / jackie(at)patientroute(dot)com or visit

About PatientRoute

PatientRoute develops and markets cloud-based patient flow solutions. Its software dramatically improves patient outcomes and hospital efficiency by automating the principles of variability methodology developed and proven successful by the Institute of Healthcare Optimization. PatientRoute brings scalability to a process that has delivered significant improvements at leading institutions including Johns Hopkins, Mayo Clinic, Cincinnati Children’s and Greater Baltimore Medical Center.

About GBMC

GBMC HealthCare includes Greater Baltimore Medical Center, a 255-inpatient bed acute care not-for-profit hospital which opened in 1965; Greater Baltimore Medical Associates, a group of more than 40 multi-specialty physician practices on the hospital’s Towson campus and in off-campus locations across the region; Greater Baltimore Health Alliance, a network of employed and community-based clinician partners working collaboratively to provide better health and better care at a lower cost, Gilchrist Hospice Care, Maryland’s largest hospice organization offering in-home care, a 34-bed inpatient center on the GBMC Towson campus and a 10-bed inpatient center in Howard County; and the GBMC Foundation, which raises funds to support the organization’s mission. For more information, visit

About IHO

The Institute for Healthcare Optimization (IHO) is an independent not-for-profit 501(c)(3) research, education and service organization that brings together knowledge of operations science with clinical, analytic, and organizational expertise to drive practical, high-impact improvements in healthcare.

The mission of the Institute is to serve as a catalyst and to provide a vehicle for spreading the application of operations management and patient flow variability management techniques across the broader hospital community, as well as other parts of the health care delivery system. Greater adoption of scientific management practices would have a significant positive impact nationally on the compelling issues of access, quality, and cost of care.

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Jacqueline Adelson
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