“Just as we tout the importance of patient experience to our clients, we also believe in quality customer service and building long-term relationships with our clients” -Ajay Prasad, GMR Web Team’s Founder
TUSTIN, Calif. (PRWEB) August 05, 2019
GMR Web Team’s (GMR) Founder, Ajay Prasad, built his healthcare digital marketing company on the principle that increasing patient satisfaction is the foundation of success for any healthcare business. After shifting focus from small businesses to the healthcare industry just 3 years ago, the Tustin, CA company now supports over 800 medical and dental providers in improving patient satisfaction, retention, and acquisition with comprehensive marketing strategies. Much of GMR’s success can be attributed to their unique 3-pillar approach that puts patient satisfaction and reputation at the forefront, managed and improved through their robust online reputation management and patient experience platform, RepuGen.
Prasad and his team at GMR developed RepuGen to help healthcare providers monitor and improve patient satisfaction, perform patient service recovery by intervening quickly when a patient is unhappy, receive accurate online reviews, and generate more patients through referrals from happy patients. The word “accurate” is so important to GMR because they know that only positive patient experiences can lead to positive reputation, so healthcare practices with unhappy patients need to improve internally before they can improve their external reputation.
“Just as we tout the importance of patient experience to our clients, we also believe in quality customer service and building long-term relationships with our clients,” said Prasad. “Our platform [RepuGen] is an automated tool, but we like to ensure there is always a human element to the service it provides, as the platform has clearly shown us that more personal interaction leads to longer and more beneficial relationships, both for us and our clients.”
RepuGen continues to gain momentum in the healthcare industry, as it has projected to surpass 1,000 active healthcare providers before the end of the year. A lot of that momentum is attributed to the fact that it’s one of the few reputation software in the market that is entirely focused on the healthcare industry. The team at GMR recognized an industry need for a software like RepuGen that was simple to use by anyone within a healthcare practice. Where the platform continues to stand out is the minimal time it requires staff members to use it to its fullest potential, and how seamlessly it fits into any healthcare business’s workflow.
With the future of healthcare being defined by patient experience and (more recently) online reputation, businesses like GMR and platforms like RepuGen will continue to increase in traction as time goes on. After already achieving their most successful year in the healthcare industry yet, GMR is poised to continue growing its base of satisfied healthcare providers.
About GMR Web Team
Founded in 2004, GMR Web Team (http://www.gmrwebteam.com) is a healthcare marketing agency with the mission of helping patient-centric healthcare providers grow and increase their market share. GMR states their mission will improve overall healthcare services because of an insistence to work with only the providers who are interested in improving patient satisfaction. To achieve this mission, they recognize a need to focus on the three pillars of a successful healthcare business: 1) ongoing monitoring & improvement of patient experience, 2) a stellar online reputation, and 3) a robust internet presence.