Independent Third Party Certifies Guardian’s Monitoring Quality

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Guardian Protection Services Awarded Its Second U.L. Certification, Showing It Adheres to the Highest Standards in Security System Monitoring

Jason Bradley, director of national monitoring operations, advises that consumers shopping for a security system ask, “Does the company own and operate its monitoring centers?” and “Are they UL-listed?” “The answers should always be ‘yes’, he advises.”

Underwriters Laboratories (UL), a highly respected, global independent safety science company with more than a century of expertise, recently certified that Guardian Protection Services newest monitoring center, located in Tempe, Arizona, not only meets, but exceeds, its UL827 standards for central station alarm services. This is Guardian’s second UL certification, joining one that is held by the monitoring center Guardian owns and operates in Warrendale, Pennsylvania.

Not all monitoring centers qualify for UL listing. Those that do are required to meet rigorous UL specifications related to the construction quality of the building in which the monitoring center is located, interior and exterior building security measures, communication and signaling equipment, power and backup sources and redundant voice and data communication pathways, in addition to operator-on-duty staffing levels.

“The UL listing supports Guardian’s vision to deliver a superior customer experience,” said Mike Overby, vice-president of customer service. He stated, “Many of our customers are sensitive to, or have experienced, a past traumatic event such as an intrusion, a fire or medical situation. We are keenly focused on delivering the most reliable and professional monitoring service in the industry and with UL’s accreditation of our alarm monitoring centers customers can trust the reliability, accuracy and speed of alarm responses they will receive from our monitoring centers.”

Jason Bradley, director of national monitoring operations, recommends that consumers who are in the market for a residential or commercial security system always ask two questions: “Does the company own and operate its monitoring centers?” and “Are the monitoring centers UL listed?” The answers should always be “yes,” according to Bradley, because this provides consumers an additional level of quality assurance.

While burglary, fire and medical security system signals are handled exclusively by the dedicated experts at the east and west coast 24-hour monitoring centers, Guardian also has customer service teams in both of the facilities to respond to other types of consumer needs, such as billing and technical questions. “Our mission is to help protect and enhance people’s lives and what they value most,” concluded Bradley. “This is just one of the many ways we make it happen.”

Company Information: Guardian Protection Services is one of Armstrong Group of Companies and provides its monitoring services to more than a quarter-million residential and commercial clients throughout the U.S. Along with security monitoring, Guardian provides home automation and business security services. The company has been in operation since 1950. For more information, visit About Guardian Protection Services

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Mary Lynn Moriarity
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