Havas Implements Tools4ever’s UMRA and SSRPM to Gain Back Man Hours That Were Spent On Account and Password Management

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UMRA and SSRPM allow Havas to delegate account management tasks to helpdesk employees, and allows end users to reset their passwords without contacting IT.

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Tools4ever, the market leader in identity and access management (IdM/IAM) solutions, is pleased to announce that Havas implemented User Management Resource Administrator (UMRA), and Self Service Reset Password Management (SSRPM). Havas is one of the world’s largest communications groups with numerous divisions specializing in different areas of communications. One of those is their healthcare advertising division, based in New York, with over 1,300 employees, Havas Health. The organization implemented UMRA to automate account management and securely delegate the task to helpdesk employees, as well as SSRPM to allow end users to reset their own passwords without having to contact the helpdesk.

Previously, Havas had a huge bottle neck for account creation since only two people in the entire organization had the necessary rights to create accounts. Additionally, their help desk was overwhelmed with password reset calls. The IT department wanted a way to streamline the account management process as well as reduce the amount of calls the helpdesk. UMRA now allows them to delegate account management to the helpdesk without giving them elevated rights in the domain, so that they can make changes to employee accounts from a standard web-based form. Additionally, SSRPM allows end users to reset their own passwords after simply correctly answer security questions, so they can proactively solve their own password issues without having to involve the helpdesk.

Earnell R. Vereen Jr., Network Administrator at Havas Health said, “By implementing UMRA, our IT staff gained back many man hours. The production level has gone way up but the quality has not gone down due to the standardization of UMRA.”

For more information about UMRA, please visit: http://www.tools4ever.com/software/user-management-resource-administrator/.

For more information about SSRPM, please visit: http://www.tools4ever.com/software/self-service-reset-password-management/.

Read the complete case study at: http://www.tools4ever.com/industries/business/references/Havas/.

Havas Health
Havas Health houses Havas Life (formerly Euro RSCG Life), Health4Brands (H4B), and Havas Lynx, three wholly owned health and wellness communication networks, and defines policies and processes for the global group. Each global Havas Health network has a distinct flavor, but they all share one unified model. This approach gives everyone access to the processes and specialized resources that put brands first and keep customers satisfied. For more information, please visit http://www.havashealth.com.

About Tools4ever
Tools4ever distinguishes itself with a no-nonsense approach and a low Total Cost of Ownership. In contrast to comparable Identity & Access Management solutions, Tools4ever implements a complete solution in several days rather than weeks or months. Thanks to this approach, Tools4ever is the undisputed Identity & Access Management market leader, with more than five million user accounts managed on a daily basis.

Tools4ever supplies a variety of software products and integrated consultancy services involving Identity Management, such as User Provisioning, RBAC, Password Management, SSO and Access Management. For more information, please visit http://www.tools4ever.com.

For additional information, please contact:

Tools4ever New York
Dean Wiech
Phone: 1-866-482-4414

Tools4ever Seattle
Tom Mowatt
Phone: 1-888-770-4242

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Dean Wiech
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