ZenPRM Redefines Provider Network Management with its Healthcare CRM

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ZenPRM launched earlier this year at HIMSS in Las Vegas and has been adopted by health information exchanges, accountable care organizations and hospital systems to collect and manage provider and resource data across large, disparate healthcare networks. Over 25,000 providers are already managed using ZenPRM.

Provider Profile in ZenPRM

Provider Profile in ZenPRM

ZenPRM addresses the gap that exists for quickly gathering and analyzing data across large organizations

In an ongoing effort to improve the quality of provider data and streamline provider network management across the healthcare industry, ZenPRM (PRM stands for Provider and Resource Management) has released a number of features aimed at engaging providers to self-report data and verify information aggregated from various public sources. ZenPRM also provides healthcare organizations real-time visibility across an organization’s entire provider network for taking action on reporting trends, performance analytics, and potential areas of concern that need attention.

A 2014 report published by eHealth Initiative, a Washington, DC-based non-profit organization, presented data about the success of health IT initiatives gathered from ACOs across the country. Three (3) key barriers limited the success of such initiatives - Data Quality, Integration and Blending of Disparate Data, and Access to Data Beyond an ACOs Network were reported by 74%, 88%, and 100% of surveyed ACOs respectively. ZenPRM addresses those key challenges and more by incorporating a single source for managing provider data and networks, dashboards, analytics, and open datasets all within a single platform. Don Lee, Vice President of Product, explained, “ZenPRM addresses the gap that exists for quickly gathering and analyzing data across large organizations while providing real-time visibility on data and its sources. ZenPRM lets organizations better deploy their resources.”

Many organizations use CRM tools to track information about providers and other resources in their networks but as eHI’s report demonstrates, those tools aren’t effective. ZenPRM takes a different approach to collecting data with a suite of tools for building and collecting surveys from all or any portion of a managed resource network. Providers and office staff self-report data allowing organizations to get real-time feedback on which providers are most engaged. Organizations also benefit from a single provider profile with hundreds of data points on millions of providers in and out of their networks aggregated from public sources. “Where most CRM tools fall short is that the data ends within the four walls of the organization," notes Steve Kiernan, President. "They don’t provide a platform for intelligence outside of your operations and they should. ZenPRM does.”

ZenPRM is a product from Algonquin, a company that has written custom enterprise healthcare software for nearly 20 years. Algonquin has offices in New York City and Buffalo, New York. Learn more and get started with ZenPRM, visit http://getZenPRM.com.

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