Helix Business Solutions Recognized With Prestigious Oracle Excellence Award for Specialized Partner of the Year—North America in Customer Experience Applications

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Helix Business Solutions recognized as the 2014 Oracle Excellence Award for Specialized Partner of the Year—North America in Regional System Integrator Customer Experience (CX) Applications.

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Helix founders Kevin Sherwood and Tim Black (center) with Oracle representatives at the Oracle Awards, September 29, 2014.

Helix has demonstrated an outstanding level of innovation in delivering proven, Oracle-based solutions that solve our joint customers' most critical business challenges.

Oracle has recognized Helix Business Solutions with its 2014 Oracle Excellence Award for Specialized Partner of the Year—North America in Regional System Integrator Customer Experience (CX) Applications. Helix Business Solutions is a Gold level member of Oracle PartnerNetwork (OPN).

The Oracle Excellence Awards for Specialized Partner of the Year—North America encourage innovation by OPN members, who use Oracle's products and technology to create value for customers. The award reflects Helix Business Solutions’ success in adopting OPN’s Specialized approach, which is aimed at enabling partners to establish industry recognition by following a formal process to become Specialized in key Oracle solution areas.

Helix Business Solutions was presented the 2014 Oracle Excellence Award for Specialized Partner of the Year—North America in Regional System Integrator CX Applications for demonstrating excellence in helping companies elevate their customer interactions for today’s consumers, who demand intuitive service whether they contact the companies in person or via Web, phone, chat or social media. Helix’s depth of experience with Oracle Service Cloud enables it to provide real-world guidance and services so that companies can get the most from their Oracle investment and deliver ideal customer experience.

Kevin Sherwood, one of the Helix founding partners, stated, "We are extremely honored and proud to win this award. This is a direct reflection of the incredible value our team has provided for many years, along with the commitment our clients have to provide their customers with exceptional service. Considering that our entire leadership team started as Oracle Service Cloud customers, it makes receiving this honor even sweeter. We have all come a long way!"

The commitment to service excellence was echoed by co-founder Tim Black: "This recognition affirms our drive to continually elevate the experiences of our clients’ customers; we are determined to help our clients create competitive advantages. Because we know that our customers are continuously striving to deliver industry-leading customer interactions, Helix and Oracle can help guide them on that journey."

"Helix has demonstrated an outstanding level of innovation in delivering proven, Oracle-based solutions that solve our joint customers' most critical business challenges,” said Terri Hall, group vice president, North America Sales, Alliances and Innovative Client Services, Oracle. “We congratulate Helix in achieving the 2014 Oracle Excellence Award for Specialized Partner of the Year—North America in CX Applications. This achievement is a testament to their dedication to excellence and to providing customers solutions and services that drive real business value and results."

About Helix Business Solutions
Helix Business Solutions helps companies evolve to meet their customers’ ever-changing expectations for virtually seamless customer service. As an industry-recognized leader with more than 300 successful Oracle Service Cloud engagements, Helix is uniquely positioned to provide guidance and services that enable clients to strengthen their brands, improve customer satisfaction and retention, and ensure a return on their customer service investments. Helix works with leading global brands and mid-sized companies in diverse industries. Its experienced team members, located throughout the United States, provide services for the lifecycle of its clients’ customer service solutions, including assessment, design, implementation, management and optimization. Its demonstrated success with leading companies has resulted in rapid growth every year since its start in 2008. To find out more, visit: http://helixwebsite.com.

About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more, visit: http://www.oracle.com/partners.

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Melinda Park

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