We selected hotel ServicePro for its broad functionality, excellent online video training and solid customer support.
(PRWEB) August 13, 2013
hotel SystemsPro, a leading provider of ASP-based, enterprise hotel sales software announced Red Lion Hotels Corporation (Red Lion) implemented the hotel ServicePro system at 27 properties. Rollout was completed in July 2013. The Red Lion Hotels and Red Lion Inn & Suites network is comprised of more than 50 hotels with over 9,000 rooms and nearly half a million square feet of meeting space. It is engaged in the franchising, ownership and operation of hotels located in ten states and one Canadian province. Click here for more information on hotel SystemsPro products.
hotel ServicePro is an economical cloud-based hotel maintenance solution that preserves property asset value and improves guest service by automating the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements, preventive maintenance and equipment management.
Edie Chandler Lowe, hotel SystemsPro senior vice president, said, “Red Lion is a perfect example of how forward-looking hotel companies are leveraging technology to operate with greater efficiency and lower costs. Our team designed a central database in hotel ServicePro of all Red Lion’s property equipment from HVAC units to hot water heaters, bathroom equipment, and fire extinguishers. We made custom enhancements so that the system reduces the time required to complete the tasks and facilitates the prompt delivery of a personalized guest experience.”
hotel ServicePro keeps properties current on maintenance and safety inspection schedules
Red Lion’s property engineers and managers use hotel ServicePro to stay current on maintenance programs, warranty timetables, safety inspections, and preventive maintenance schedules. The system also enables property staff to respond quickly to guest requests and track resolutions.
Rich Gleave, vice president, facilities, procurement, design and construction for Red Lion, said, “We selected hotel ServicePro for its broad functionality, excellent online video training and solid customer support. It is also priced perfectly for a company the size of Red Lion. All 27 of our corporate owned properties installed hotel ServicePro for both preventive maintenance tracking and guest service requests. We have efficiently processed thousands of work orders and guest requests in the past six months because our teams are using the system very effectively.”
According to Gleave, the system tracks property guest requests for amenities like towels, pillows, and rollaways centrally in the cloud, so designated staff instantly receive requests on their handheld device. “hotel ServicePro has an escalation process that tracks how quickly we respond to requests so a manager can take action to ensure high service standards,” Gleave said. If hotel staff see a problem as they walk the property they can snap a photo with their smartphone and upload it for immediate response. “We could never take this kind of fast action before. With all service and guest requests in the cloud, managers can track where requests originate so they can eliminate problems, or prepare for them before they happen. hotel ServicePro is an ideal tool for guest service, property inspections, and preventive maintenance.”
About Red Lion Hotels Corporation:
Red Lion Hotels Corporation is a hospitality company primarily engaged in the franchising, ownership and operation of hotels located in ten states and one Canadian province. As of July 30, 2013, the company has 53 hotels system wide. The Red Lion Hotels and Red Lion Inn & Suites network is comprised of 51 hotels with 9,088 rooms and 471,687 square feet of meeting space. The Leo Hotel Collection is comprised of 2 hotels with 3,256 rooms and 241,000 square feet of meeting space. The Company also owns and operates an entertainment and event ticket distribution business. For more information, please visit the Company's website at http://www.redlion.com/.
About hotel SystemsPro
hotel SystemsPro is an award-winning technology innovator founded in 1996. Over 90% of our employees have hotel operational backgrounds. The company’s solutions and services help hotel operators and multi-property hotel groups efficiently manage assets, increase sales, and reduce operating costs. hotel SystemsPro’s tailored solutions scale across all property types and any flag. Our staff provides professional, personalized online training at no additional cost. A single, global sign-on to hotel SystemsPro’s product suite lets managers seamlessly toggle between mulitple property systems and reports, to validate staff activity 100% of the time - 24/7, anywhere, anytime - in less than 60 seconds. hotel SystemsPro can disable a user’s ability to access data in less than 1 minute. We make our clients’ staff and assets more productive.
hotel SalesPro, a web-based multi-property enterprise sales and catering system. Its scalable functionality increases sales efficiency for hotel chains and independent properties.
hotel ServicePro, an economical hotel maintenance solution that preserves property asset value and improves guest service. It automates the communication, scheduling, tracking and reporting of tasks that surround guest requests, best practices, safety requirements, and preventive and equipment management.
hotel WebSpace, an online marketing solution that enables properties to tailor their web presence and attract more business. It converts browsers to buyers on search engines like Google, Yahoo and Bing.
hotel ProposalPro: this two-tiered, web-based response to RFPs generates a quick proposal, or can propagate the RFP to 10 properties for multiple responses.
For more information, please visit http://www.hotelsystemspro.com.