In fact, although 80% of organizations believe they deliver a superior customer experience, only 8% of customers agree.
Rockville, MD (PRWEB) September 27, 2016
3CLogic, a provider of multichannel cloud contact center solutions, and Aptris, a leading IT Service Management Consultant and Implementer, will be co-hosting a September webinar on the state of customer service and the various ways by which an organization can modernize its Customer Service Desk. The event follows ServiceNow’s latest Customer Service Management (CSM) release and 3CLogic’s CTI and Call Center integration with the new platform to help enhance agent productivity and the overall customer experience via integrated and intelligent multichannel communications.
WHO: 3CLogic, an award winning provider of communication as a service technology, in collaboration with Aptris, a leading ITSM consultant specializing in ServiceNow.
Presenters: 3CLogic VP Marketing & Business Development, Aptris CEO.
WHAT: Despite customer service increasingly becoming the primary means of competitive differentiation between organizations, a customer service gap continues to exist. In fact, although 80% of organizations believe they deliver a superior customer experience, only 8% of customers agree.
In this webinar, 3CLogic and Aptris will uncover the main challenges faced by service desks today, including:
- The state and trends driving customer service initiatives today and the associated challenges.
- Five ways to modernize your Service Desk.
- How to enhance agent productivity and the customer experience with ServiceNow CSM and 3CLogic.
WHEN: Thursday, September 29th, 2016 at 2:00 pm ET
WHO SHOULD ATTEND: CIOs, Call Center Managers, Customer Service Professionals, ITSM Leaders
This webinar is open to any organization interested in enhancing their service desk’s efficiencies, automating user activities, and driving positive customer experiences. Register for the Webinar here.
3CLogic is a leading provider of cloud communication as a service offering a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses. Designed to complement existing operational workflows and/or on-premise legacy systems, 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations. Built on a unique architecture hosted on AWS, 3CLogic provides both a pure or hybrid cloud solution while delivering market-leading security, scalability, system flexibility, and reliability. For more information, please visit http://www.3clogic.com or blog.3clogic.com.