A customer’s perception of the waiting line experience is driven by both actual and perceived wait times, and the elements highlighted in this graphic will help to improve both aspects of the wait.
Valencia, CA (PRWEB) September 05, 2013
Lavi Industries, a leading manufacturer of crowd control and queue management systems, introduces a new infographic titled, 10 Elements of an Awesome Waiting Line Experience. The infographic features an illustration of a sample waiting line with markers for ten essential best practices. The infographic is designed to help managers easily identify the components of a successful queue for customer satisfaction and business efficiency.
First on the list of essential elements addresses the basic configuration of the waiting line. It suggests a single-line queue, which is proven to reduce the actual amount of time spent waiting while promoting a fair and equitable wait. Other elements include signage, well-constructed paths, in-line merchandising, “pass-throughs,” electronic queuing, and station lights. Each of the ten elements is represented by a visual and short description to help managers quickly grasp the relevance and importance of the suggested practice.
“Ultimately, it’s the combination of queuing features that allow a business to develop an enjoyable waiting line experience for its customers,” says Perry Kuklin, Director of Marketing and Business Development at Lavi. “A customer’s perception of the waiting line experience is driven by both actual and perceived wait times, and the elements highlighted in this graphic will help to improve both aspects of the wait.”
To view the infographic, visit http://bit.ly/10-elements. Bloggers and other writers are encouraged to share and publish the infographic using the embed code provided.
About Lavi Industries
Based in Valencia, California, Lavi Industries is the premier provider of public guidance, crowd control solutions, and queue management systems in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com/.