Miniter Group Implements Enterprise Call Center Software

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Miniter Group implements enterprise call center software to enhance customer service experience.

Today, Miniter Group announced that it has implemented a new enterprise call center software to enhance its borrower-centric service. This new software's benefits include a specialized call handling for borrowers and brokers, enhanced lender compliance reporting, and quality assurance call recording. The system is designed to support up to 300 agents.

Michelle Austin, SVP of Lender Services at Miniter Group commented earlier today:

"We are very excited about the recent implementation of this new call center software, which will create a better borrower and broker phone experience. We look forward to utilizing our new call center system and continuing to improve and evolve our Borrower-Centric Insurance Tracking Service."

Miniter Group is a leading provider of collateral risk transfer solutions to the lending industry. Miniter Group provides blanket and lender placed insurance solutions to over 550 lenders in 45 states. Their in-house software development created their Borrower-Centric Insurance Tracking Service in 2006. Miniter’s solutions include Vendor Single Interest Insurance, Lender Placed Insurance, Collateral Protection Insurance and Mortgage Impairment Insurance.

We invite you to call us at 1-800-MINITER or visit us on the web at

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Ryan McNulty
Miniter Group
+1 (781) 261-5535
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Jim Gilpin
Miniter Group
since: 05/2012
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