Medelita Partners with UPS to Collect Duties & Fees on International E-Commerce Orders

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Medelita has undertaken several development projects to simplify ordering from outside of the United States.

international lab coats and scrubs
We’re now offering the convenience of paying up front for all costs associated with shipping so that each customer's package is guaranteed to arrive at their door without issue.

Goldman Sachs recently predicted a19% annual growth rate for global e-commerce sales, yet many small to mid-size retailers are finding it difficult to capitalize on that opportunity given the degree of complexity involved in shipping items outside of the United States. In many cases it is simply not sufficient to warn international customers that they are responsible for paying additional fees and duties on their orders. If a customer decides, for whatever reason, that the additional costs are not acceptable, then the costs associated with each abandoned package become the retailer’s responsibility. Coupled with a high volume of international orders, this common scenario can add up to serious losses, and is likely the reason why many small retailers choose to restrict shipping to certain countries.

At Medelita, the demand for new tailored lab coats and professional scrubs has grown exponentially, especially in countries like Canada, Great Britain, Japan, and Australia. Rather than risk losing money on international orders, the company sought help from its shipping partner, UPS, to find a way to calculate duties and fees for each customer before the order is completed. As of today, Medelita is able to calculate (in real-time) the duties and fees on every product it sells in over 23 countries. Medelita’s director of e-commerce, Dan Stepchew, noted how this will affect orders going forward, “Not only are we providing international customers with the transparency they’ve come to expect from us, but we’re now offering the convenience of paying up front for all costs associated with shipping so that each customer's package is guaranteed to arrive at their door without issue.”

This effort comes on the back of a much larger project for the company, aimed at bridging the gap in conversion rates between U.S. and international customers. “Our overall strategy is to combine this transparency with personalized content and features that are unique to each customer’s country of origin.” Mr. Stepchew added, “Many retailers are leaving money on the table because international shipping just isn’t worth the hassle and added cost. We expect that by removing the burden associated with duties and taxes, it becomes much more worthwhile for us to focus more attention on overseas customers and develop our website around that focus.”

About Medelita
Medelita is redefining the way healthcare professionals present themselves at work. Combining innovative, certified, performance fabric technology with sophisticated designs and hand-tailored workmanship, Medelita offers the most refined, comfortable and functional gender specific lab coats and physician scrubs available. Exquisite detailing and traditional sizing ensure flattering shaping, an unsurpassed professional appearance and a vastly improved fit. Quality is so exceptional, the company provides a One Year Guarantee – which is unmatched by any other medical apparel manufacturer in the industry. For more information, visit the Medelita website at or call 877.987.7979.

Joe Francisco
1046 Calle Recodo, Suite D
San Clemente, CA 92673

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Dan Stepchew
877-987-7979 211
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Joe Francisco
877-987-7979 210
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