Having a well-designed site that customers hate wasn’t going to fly in our opinion. If we were going to invest time and money in a project of this magnitude it was important that we deliver something our customers would love to use.
New York, NY (PRWEB) March 12, 2015
CallNRoam, premier international calling service provider recently gave callnroam.com a facelift to meet the needs of their customers. When envisioning the look and feel of the new site, CallNRoam executives turned to their customer base for feedback on what features and functionality should be enhanced.
The majority of CallNRoam subscribers are first generation immigrants who depend on international calling services to keep in contact with their friends, family and business associates. CallNRoam prides themselves in providing quality affordable service to their customers.
“We hold our customers in the highest regard, and we realized that the old website was not meeting the needs of the customers, it was a bit clunky at best” said Nirav Barot (Marketing Manager). Nirav continued “Having a well-designed site that customers hate wasn't going to fly in our opinion. If we were going to invest time and money in a project of this magnitude it was important that we deliver something our customers would love to use.”
As a top priority, CallNRoam wanted to make information, account management and plan options easy to access. A clear sign-up and sign-in call to action rests in the upper right hand corner of the website, accompanied by the toll-free number customers can use 24 hours per day seven days a week when in need of assistance. In addition, visitors are greeted with live online support via chat as another option to obtain information or receive assistance. This personal touch sets CallNRoam apart from their competitors by providing assistance when it is needed.
Overall navigation is clear and concise with each section labeled by type of service, making it easy for an existing or new visitor to find what they are seeking. The site is embedded with clear calls to action throughout, including a calling rate search feature on several of the pages. Customers can buy with confidence. The e-commerce site is equipped with top of the line security encryption to ensure customers’ data integrity is protected.
Functional and fun is what you can expect when visiting the new callnroam.com.
All of the recent website updates were made with the customer in mind. The website now mirrors the quality customers have come to expect from the services provided.
CallNRoam is a one stop shop for international calling and roaming needs that provides customers with the ability to stay in touch with family, friends and business associates even while traveling.
CallNRoam offers a quality Voice network including over 200 countries directly connected with all wireless and wired operators. CallnRoam has been optimized to provide calling service with minimum call drops, lags, echoes and other commonly experienced problems. Our seamless global network connected with a best-in-class support provides customers with instant connectivity and amazing voice clarity. To learn more visit https://www.callnroam.com/ or call toll-free at (888) 622-5567.