Helping public and private sector enterprises deliver cutting-edge service management is at the heart of the work our company has been invested in since we launched in Edinburgh in 1988
Edinburgh, UK (PRWEB UK) 3 November 2015
One of the world’s leading innovators of service management technology, Axios Systems, is proud to be gold sponsor of Scotland’s first major service management conference, IT in the Park.
Edinburgh-headquartered Axios Systems is honoured to support this conference, particularly because it’s the first time for a service management event of this size and nature to take place in Scotland. Approximately 200 delegates, 20 speakers and 15 exhibitors are exhibited to converge at Our Dynamic Earth on Tuesday, 10th of November.
Participants will share ideas on how to reduce service costs while increasing efficiencies in IT service management (ITSM). Demand for improved service management continues to grow across the public and private sectors, with industry analyst Gartner predicting that the size of the service management market will exceed $2 billion by 2018 (i).
Conference presenters include Michelle Scott, Service Manager for Fife Council. Michelle will present a session on landing an IT Service Catalogue whilst delivering improved customer satisfaction. Three years on and with initial project cost savings of £1.2m, delegates will discover how the council continue to derive more business benefit.
The conference is designed to engage IT and all departments committed to delivering excellent customer service. Brian Hendry, Service Development Manager at Axios Systems, will deliver a feature presentation on how to extend service management beyond IT, to additional departments such as Finance, HR, Procurement and others.
IT500 Ltd, an IT advisory company, is organizing the event, which includes backing from:
- Global best practice leaders Axelos
- The Service Desk Institute
- BCS – The Chartered Institute for IT
- SITS 16 – The Service Desk & ITSM Show
Tasos Symeonides, CEO of Axios Systems, said: “We are delighted to sponsor one of the year’s most important conferences for the service management industry, and the first of its type north of the border. As organisations continue to tackle the challenge of doing more with less, this event offers a great opportunity to discover some of the most cost-effective and creative ways of answering that call to action.
“Indeed, it’s always best to learn from someone who has already succeeded in that capacity. So, in that respect, we’re incredibly pleased that the conference features a presentation by Fife Council, whose teams continue to use our solution, assyst, to facilitate more effective service management and deliver improved customer satisfaction. Helping public and private sector enterprises deliver cutting-edge service management is at the heart of the work our company has been invested in since we launched in Edinburgh in 1988, and continues to be the reason why we support knowledge-sharing events like IT in the Park.”
Visit the official website for tickets and more information: http://it500-conference.com/
About Axios Systems
For over 25 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) solutions that help customers improve not only their infrastructure operations but also to enhance service delivery across business functions including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.
Axios’s enterprise ITSM software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges across the organization. assyst is accredited for all fifteen PinkVERIFY™ ITIL® processes, and was the first technology vendor to do so within a single solution.
For more information, please visit our website at http://www.axiossystems.com
Press Contact: pr(at)axiossystems(dot)com
(i) Emerging Technology Analysis Innovation Drives Advanced IT Service Support Management Tools in a Mature Market, Gartner, September 2014