CareTouch and OSF Home Medical Equipment Get Critical Supplies to Patients Devastated by Storms

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Patients received immediate assistance due to the swift launch of a live call outreach program.

CareTouch technology solutions to HME providers for health of patients
Utilizing CareTouch’s highly-trained live call team was critical to reaching patients quickly. We recognized the need, took immediate action, and were able to help a lot of people.

CareTouch Communications, Inc. announced that patients affected by November’s Midwest storm received immediate assistance through fast response initiated by OSF Home Medical Equipment and implemented by CareTouch.

Shortly after severe weather and tornadoes damaged homes in the Washington, Illinois area in November, OSF Home Medical Equipment contacted CareTouch to initiate an emergency outreach effort to patients who might need oxygen and other medical supplies. CareTouch created a call-flow that communicated OSF’s concern for their patients, reaching out to 300 people to identify their need for replacement medical equipment and obtaining temporary address information to enable immediate delivery.

“We spoke with one patient’s mother who had lost her home in the wake of the storms and couldn’t remember where she had gotten her son’s medical equipment,” said Carolyn Kreeger, Director of Client Services for CareTouch. “He needed replacement supplies and equipment, which were immediately delivered to their temporary hotel refuge.”

“Utilizing CareTouch’s highly-trained live call team was critical to reaching patients quickly,” said William Linn, Clinical Manager of OSF Home Medical Equipment. “We recognized the need, took immediate action, and were able to help a lot of people who would otherwise have gone without the medical supplies they needed for days, if not weeks.”

“It is HME providers like OSF who really make a difference. CareTouch simply responded to their request and executed the program quickly on their behalf,” commented Matthew Dolph, CEO of CareTouch.

CareTouch provides live demos of each of their solutions. Demos may be scheduled by visiting the company’s website at

About CareTouch Communications, Inc.
CareTouch Communications, Inc. is a leader in patient engagement, communication and management. The company delivers complete technology solutions to Home Medical Equipment (HME) Providers. The CareTouch360™ platform is a device agnostic technology that helps patients achieve therapy compliance through regular, documented communication at established intervals. CareTouch is patient-focused and features an integrated live, multi-lingual call center, IVR and web based solutions focused on sleep and diabetic resupply, sleep adherence, oxygen equipment replenishment, nebulizer supply replenishment, payment collections and manufacturing recall notification. The company is headquartered in Westminster, Colorado.

About OSF HealthCare
OSF HealthCare, owned and operated by The Sisters of the Third Order of St. Francis, Peoria, Illinois, includes OSF Healthcare System consisting of eight hospitals and medical centers, one long-term care facility, and two colleges of nursing. Additionally, OSF Medical Group is a primary care physician network consisting of more than 600 primary care, specialist physicians, and advanced practice providers. OSF HealthCare owns an extensive network of home health services known as OSF Home Care Services and also owns OSF Saint Francis, Inc., comprised of healthcare-related businesses, and OSF Healthcare Foundation, the philanthropic arm for OSF Healthcare System and OSF Home Care Services.

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Cindy Skerjanec
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