Next CEO should put workers first, then customers, then shareholders.
Atlanta, GA (PRWEB) August 23, 2013
Steve Ballmer CEO of Microsoft will be stepping down, says the Washington Post, Aug 23.
Industry analyst Jeff Kagan offers comment.
“There is quite a bit of good that Steve Ballmer has done with Microsoft over many years. However, Microsoft has been stuck during the last several years and only a new CEO with a new vision can rescue the company and put it back on a solid growth track,” says Principal analyst Jeff Kagan.
“The next Microsoft CEO should not do things the way Steve Ballmer has done things. The new CEO should take a new approach. The next Microsoft CEO should do business like the legendary Herb Kelleher former CEO of Southwest Airlines,” says Kagan.
Kelleher always said workers come first. Workers, then customers, then shareholders. He always said employees come first. Then they take great care of customers. Then that makes shareholders happy. See this CNBC piece.
“This is a simply idea, putting first things first, and it works. If Microsoft can understand this truth, they will become a very different and much better company. If not, I don't think Microsoft will pull itself out of the hole it has dug for itself,” says Kagan.
About Jeff Kagan
Jeff Kagan is a Technology Industry Analyst and consultant who is regularly quoted by the media over 25 years. He offers comment on wireless, telecom and tech news stories to reporters and journalists.
He is also known as a Tech Analyst, Wireless Analyst, Telecom Analyst and Principal Analyst depending on the focus of the story.
He follows wireless, telecom, Internet, cable television and IPTV. He also follows the wide consumer electronics and technology space.
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Kagan is an analyst, consultant, columnist and speaker.