Chicago, IL (PRWEB) August 23, 2013
What do customers want? If it’s online they want it fast. Speed is paramount. There is nothing worse than not being able to deliver great speed on the Internet. If it is client services or large in person purchasing, there seems to be a lot of evidence that clients aren’t getting what they want. Now Carlton's Training announces a new plan with the top ways to gain more customers.
Here is the first part of the plan. Knowing the customer. There is no subject more talked about than customer service. Almost every story that is told Monday morning around the water cooler is about customer service. Whether it is about the place they just got their new car or the place they had their last meal, everyone is talking customer service all the time. And what stories are they telling? The only ones worth mentioning. The best or the worst customer service they ever received. And if a business wants to be used ever again they can’t be the worst and they can’t fail to be mentioned.
Bob Farrell has become a sort of customer service aficionado or sorts when it comes to customer service. He’s created a style of service that stands out in those conversations about the best customer service ever. How does he do it? He understands it’s all about creating wonderful stories that make the best of list in customer service.
The philosophy developed by Farrell is committed to with great consistency in the Give ‘em the Pickle video. The program focuses on these memorable experiences that motivate and inspire customers to come back. And the good word of mouth gets other clients to give the company and their services a chance to begin with. Good word of mouth is better than any advertisement and it can explode even faster than the Internet.
Customer service training videos provide great ideas and support for creating great customer service. But without the proper staff to carry out the philosophy the organization is doomed form the beginning. First the right staff has to be chosen then given the core principles of the customer service strategy. Then they have to believe in it. To view the programs mentioned here feel free to click on CarltonsTraining.com or click on Carlton’s Training to learn more about them.