When “how to” knowledge is not managed properly big problems can easily ripple through an entire organization and can prevent it from achieving strategic goals.
St. Louis, Missouri (PRWEB) February 28, 2014
How much does it cost an organization when "people don't know what to do?" When “how to” knowledge is not managed properly big problems can easily ripple through an entire organization and can prevent it from achieving strategic goals. But, it is not always easy to recognize the connection between serious business problems and knowledge management problems.
COMPROSE Inc, creator of Zavanta SOP software, just released a new 10-minute Self-Test checklist that any operations manager can take to help pinpoint and assess if undiagnosed knowledge management problems are holding them back.
The 10-Minute Self Test provides a quick, but detailed, Business Pain Inventory worksheet for identifying tell-tale symptoms in the areas of
- Employee Productivity/Performance
- Quality/ Customer Service
- Communication / Training
- Knowledge Retention
- Disaster Preparedness / Risk Management
- Compliance / Policy & Procedure Management
The checklist is a great tool to use both individually and as a team. Managers simply complete a checklist rating the frequency and severity of such tell-tale business problems as:
- frequent cost overruns and project delays,
- frustrating bottlenecks,
- missed deadlines,
- lack of standard processes,
- difficulty completing routine tasks,
- poor or slow service
- customer dissatisfaction and complaints,
- non-compliance with contractual requirements,
- and more.
The results give a fast assessment of whether there may be undiagnosed knowledge management problems in their functional areas. Comparing individual results in a group management meeting is a great way to open up important conversations and bring serious operations issues to light. This simple technique can lead to significant breakthroughs in identifying and solving operations problems linked to poor knowledge management.
Since 1987 COMPROSE, Inc. has worked with hundreds of organizations to streamline and standardize their operations. COMPROSE is a single-point resource for any organization that wants to bring more structure to the people side of their business. Hundreds of organizations already use COMPROSE's Zavanta software to standardize operating procedures and best practices. The COMPROSE website highlights client success stories including improved performance, faster ramp-up, reduced training costs, and streamlined regulatory compliance.
COMPROSE Zavanta® software breaks through the limitations of conventional approaches with a faster, better way to capture, maintain, and deliver clear standard operating procedures, policies, training manuals and work instructions that employees actually use and understand--accessible 24/7 from their browsers. Compatible with MS SharePoint.
COMPROSE also provides informational whitepapers and authors a series of blogs on operations improvement and training including corporate training best practices, and Policy and Procedure Best Practices focused on getting the highest return on investment