KnowledgeAdvisors Partners with HuddleUp and Net Promoter® System Founder Fred Reichheld to Bring Net Promoter System to Talent Development

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NPS methodology is proven to help companies enhance customer service and this partnership will teach talent development pros how to collect and report NPS indicators across human capital.

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"Many of our clients use the NPS methodology as part of their efforts to improve the effectiveness of their talent development programs," said KnowledgeAdvisors CEO Kent Barnett.

KnowledgeAdvisors announced today the formation of a new partnership with HuddleUp and its founder Fred Reichheld, New York Times best-selling author and creator of the Net Promoter® Score and System of Management.

The partnership is focused on bringing the simple but powerful Net Promoter System (NPS) to talent development leaders and practitioners around the world. NPS helps companies become truly customer-centric, unleashing profitable growth through systematically converting more customers into promoters and fewer into detractors.

“Many of our clients use the NPS methodology as part of their efforts to improve the effectiveness of their talent development programs. Metrics that Matter® supports this methodology and provides benchmarks around key NPS questions. We are pleased to be partnering with HuddleUp and Fred Reichheld to help bring this valuable approach to the world of learning and talent development,” said KnowledgeAdvisors CEO Kent Barnett.

KnowledgeAdvisors and HuddleUp will be co-presenting a webinar to educate companies on NPS and explain how it can be effectively applied to the world of learning and talent development on January 30, 2014 at 11 a.m. CST.

In this complimentary webinar, entitled “Net Promoter System: Measuring Customer & Employee Loyalty In A Process That Drives Learning, Action and Progress,” Fred Reichheld, the creator of NPS and founder of HuddleUp, will discuss how this system can be applied in various environments within an organization and provide an overview of the latest online platform that changes the way companies engage their teams to delight more customers (profitably).

Jeffrey Berk, COO of KnowledgeAdvisors, will speak to how NPS indicators can be used specifically within talent development (onboarding, learning, capabilities, leadership, engagement, performance) and demonstrate how to collect and report NPS indicators across human capital.

In addition, Fred Reichheld will be keynoting the upcoming KnowledgeAdvisors Analytics Symposium on March 4, 2014 in San Francisco. Reichheld will be speaking on “Net Promoter: What It Is and How to Apply It to Learning and Talent.” Register here to attend.

In his latest book, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World (HBR Press-Sept. 2011), Mr. Reichheld reveals how NPS practitioners including Apple Retail, Philips, Schwab, Allianz, American Express and Intuit have utilized the Net Promoter System (NPS) to generate extraordinary results.

“The Net Promoter Score/System (NPS) helps leaders focus team energy and engagement around the all-important mission of delighting customers profitably. This partnership will help organizations around the world bring the power of NPS to the talent development process,” said Reichheld.

About KnowledgeAdvisors
Founded in 1999, KnowledgeAdvisors is the world’s leading provider of analytics solutions for talent development professionals. Our cloud-based talent analytics platform, Metrics that Matter®, helps businesses significantly improve the business impact of their talent development programs, and our consulting team provides measurement strategies to help optimize investments in human capital. For more about KnowledgeAdvisors, visit:

About HuddleUp
HuddleUp is an enterprise-class team effectiveness application that unleashes the power of candid and systematic feedback. By asking the right questions of the right people with the right cadence, HuddleUp sparks the conversations that lead to action and customer delight. The company was founded in 2013 by Fred Reichheld, creator of the Net Promoter System℠ and partner emeritus at Bain & Company. He recognized there was a broad need, across companies of all sizes and industries, for a better employee feedback and engagement system. With the simplicity of a cloud-based solution, HuddleUp is at the frontier of the NPS movement, as it integrates learning, innovation and action at the team level, and focuses team attention on customer delight.

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Pete Wiltjer
Pete Wiltjer Marketing Group, Inc
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