Speakers Discuss Components of a Successful Lay Navigation Program

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On Friday, Oct. 10, 2014, The Northeast Ohio Patient Navigation Collaborative (NEOPNC), in conjunction with The Center for Health Affairs and the Academy of Medicine of Cleveland and Northern Ohio (AMCNO) convened a panel to discuss The Critical Components of a Successful Lay Navigation Program.

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It was very valuable to hear many different perspectives of the lay patient navigation team. The diversity of the speakers’ professional backgrounds and experiences generated a meaningful discussion.

On Friday, Oct. 10, 2014, The Northeast Ohio Patient Navigation Collaborative (NEOPNC), in conjunction with The Center for Health Affairs and the Academy of Medicine of Cleveland and Northern Ohio(AMCNO) convened a panel to discuss The Critical Components of a Successful Lay Navigation Program. The event, moderated by Carol Santalucia of CHAMPS Patient Experience / Santalucia Group, was held at St. Vincent's Charity Medical Center in Cleveland.

Speakers discussed their role, the components and their experience when it comes to creating and supporting a successful lay navigation program. Topics included assessing needs and identifying metrics, gaining physician buy in and support, integrating a navigator into the care team, maximizing caregiver roles and maintaining navigator engagement within a lay navigation program.

Speakers included:

  • Sarah Fay, Director of Operations, CHAMPS Patient Experience / Santalucia Group
  • James Coviello, M.D., President, AMCNO, University Suburban Health Center
  • Jillian M. Sprenger, Patient Navigator, University Hospitals Seidman Cancer Center
  • E. Mary Johnson, Patient Navigator
  • Jacquelyn Adams, Community Outreach & Patient Navigator, Cleveland Clinic Stephanie Tubbs Jones Health Center

“It was very valuable to hear many different perspectives of the lay patient navigation team. The diversity of the speakers’ professional backgrounds and experiences generated a meaningful discussion,” said Ginny Pate, executive director and patient navigator, Carmella Rose Health Foundation.

The event concluded with an interactive question and answer portion that gave the audience an opportunity to ask speakers questions directly.

To learn more about the components of a successful lay navigation program, contact Sarah Fay at 216.255.3638 or via email.

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With a rich history as the Northeast Ohio hospital association, dating back to 1916, The Center for Health Affairs serves as the collective voice of hospitals and the source for Northeast Ohio hospital and healthcare information. As the leading advocate for Northeast Ohio hospitals, The Center aims to enhance the effectiveness of the healthcare community and the health of the communities it serves by providing expertise, resources and solutions to address the challenges faced by the region’s healthcare providers. The Center’s efforts focus on areas that benefit member hospitals from a regional approach, including healthcare workforce; emergency preparedness; public policy and advocacy; finance and reimbursement; and community initiatives. And because of its business affiliation with CHAMPS Healthcare, The Center has the resources to provide a broad level of professional services to its members. The Center, located in downtown Cleveland, is proud to advocate on behalf of 34 acute-care hospitals and two long-term acute-care hospitals in six counties. The Center for Health Affairs is honored to be named as one of The Cleveland Plain Dealer’s Top Workplaces in 2014 and to ERC’s Northcoast99 List in 2003, 2004, 2010, 2012 and 2014. For more, visit chanet.org.

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Deanna Moore
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