“With Lessonly's focus on enabling agents to be the best versions of themselves and Zendesk’s continued advancement of technology to support customer-to-company interactions, this combination will continue to elevate world-class support organizations.”—Conner Burt, President of Lessonly
INDIANAPOLIS (PRWEB) May 22, 2019
Lessonly, the leader in online training software, today announced their addition to Zendesk’s new Suite Ready Collection, a curated group of leading tools that together deliver world-class customer experiences. Zendesk Suite provides an omnichannel solution that offers everything you need to enable conversations with customers to flow across channels seamlessly. Lessonly’s integration can be found in the Zendesk marketplace.
Lessonly’s two apps in the Zendesk store enable customer service teams to learn, practice, and Do Better Work. The original Lessonly app brings training right into Zendesk, so agents can access training content in their moment of need—without leaving Zendesk. The Lessonly Practice app allows teams to bring real Zendesk tickets into Lessonly so that agents practice responding to real tickets, before they’re on the frontline of customer interactions. The best customer experiences are built with Zendesk; the best agents are those who are well-trained with Lessonly Practice.
“There’s clear alignment between Zendesk and Lessonly’s shared passion for creating better customer outcomes,” said Conner Burt, President of Lessonly. “With Lessonly's focus on enabling agents to be the best versions of themselves and Zendesk’s continued advancement of technology to support customer-to-company interactions, this combination will continue to elevate world-class support organizations.”
Lessonly’s customer service training software continues to add new features to empower support teams at Thrive Market, U.S. Cellular, Trunk Club, and more. Recent additions include audio practice tools to improve phone conversations, as well as feedback loops from managers and peers to encourage coaching and personal growth. Learn more about Lessonly at http://www.lessonly.com/learn-more.
Lessonly continues to expand their product, services, and team to better serve leading customer service and sales teams across the globe. Explore open roles at http://www.lessonly.com/hiring.
Lessonly is powerfully simple training software that helps teams learn, practice, and Do Better Work. Lessonly is used by over 2 million learners at more than 700 leading companies including Zendesk, Jostens, Trunk Club, and U.S. Cellular to share knowledge, develop skills, and reinforce best practices. The result is faster onboarding, higher NPS scores, more closed deals, and a superior customer experience. Learn more at Lessonly.com.