London Law Centre announces improvement in efficiency following switch to digital dictation

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South West London Law Centres (SWLLC) has seen a marked improvement in efficiency since ditching its old analogue tape system and switching to Lexacom digital dictation.

Lexacom digital dictation improves accuracy, efficiency and client service

Lexacom digital dictation improves accuracy, efficiency and client service

Since installing Lexacom, we've been able to improve our document turnaround times significantly. The system is very easy to use and has gone down well with solicitors and secretaries alike.

South West London Law Centres (SWLLC) has seen a marked improvement in efficiency since ditching its old analogue tape system and switching to Lexacom digital dictation.

Under increasing pressure to do more for less in the face of cuts in legal aid, the Law Centres made the leap to digital dictation to speed up admin processes and minimise the time solicitors were spending on admin. The SWLLC, which is based across four sites, has approximately 3,000 cases operating at any one time, so keeping on top of the correspondence is crucial.

Alasdair Stewart, Operations Manager at the SWLLC, said, "Since installing Lexacom, we've been able to improve our document turnaround times significantly. The system is very easy to use and has gone down well with solicitors and secretaries alike."

The new system has improved the flow of work between solicitors and secretaries too. "Instead of waiting to fill a tape, solicitors now record a dictation and immediately hit send, knowing it will appear in the typist's screen in an instant. The improved sound quality with Lexacom means transcription is faster and more accurate and correspondence goes out of the door much more quickly," Alasdair added.

The centres use Olympus hardware which works seamlessly with Lexacom to deliver a user friendly, efficient system.

It’s not just efficiency that has improved, however. As Lexacom 3 uses cloud technology, the four sites are able to securely share dictations and transcriptions without risking confidential data getting lost when sent between offices. Alasdair continued, “Sending dictation tapes between sites was inefficient and there was always a risk tapes could get lost. With Lexacom, all our dictation data is securely encrypted so confidential information is protected.”

Lexacom Managing Director, Andrew Whiteley, said, “We are delighted that efficiency has already improved at the South West London Law Centres since switching to Lexacom. Law centres are under a great deal of pressure in the current climate and using technology to improve efficiency can help these organisations deliver more for less. In recent months we've been hearing from more law firms looking to drive down costs, streamline admin processes and improve client service which is what Lexacom is designed to do.

“As long term sponsors of the London Legal Support Trust, we are pleased to continue our support for the sector by partnering with the SWLLC to deliver this deal.”

Lexacom digital dictation has proved so popular in the office that the SWLLC is now making the mobile app version available to solicitors so they can dictate straight from court, knowing their correspondence can be dealt with before they return to the office.

About Lexacom
Lexacom first pioneered digital dictation software in 1997 and it is now used to create over 10 million documents a year by professionals in the healthcare, legal and financial professions.

The software enables authors to flag the importance of a dictation, while admin teams can immediately see both the priority and length of the dictation and can plan their workload accordingly. Dictations can be recorded at the desk or on the move with the Lexacom Mobile App.

Lexacom provides a flexible service which can be tailored to individual clients. They offer a free, no-obligation 30 day trial to all new customers and provide excellent support through their UK technical team.

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Catherine Martin
Lexacom
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