One-Minute Software Download Fixes One of the Most Dangerous Hospital Procedures

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LifeWings and Kolkin Corp. have teamed up to offer an incredibly simple computer program to overhaul one of the most dangerous events in a hospital - the “handoff” when a physician transfers care of the patient to another colleague during shift change, or transfers the patient to a physician in another department.

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If a hospital wants to stop handoff mistakes and critical information falling through the cracks, SOS is the simple and effective solution.

Handoffs between caregivers have been called "the most dangerous part of a hospital visit." This description makes sense in light of the fact that teamwork between departments is persistently one of the lowest-rated areas in the AHRQ Safety Climate Surveys used to assess areas of safety risk in hospitals. Communication errors caused by failure to transfer critical information about the patient during a handoff are the primary cause of many patient harming events.

LifeWings has joined forces with Kolkin to offer SOS software to stop these crucial communication mistakes between physicians. Steve Harden, CEO of LifeWings says, “SOS is one of the most effective patient safety tools I have ever seen in the healthcare industry. We believe in it so much that we are adopting it for use in all of our patient safety programs with hospitals around the world.”

SOS is a HIPAA compliant software program from Kolkin Corp. that can be downloaded within a minute onto any computer inside a hospital’s IT firewall. Once installed, SOS enables clinicians to use any smartphone or tablet for real-time patient hand-off communication. All data transfer takes place in a secure environment behind the firewall. Nothing is ever transmitted to the “cloud.” SOS uses auto-complete and auto-correct using ICD-10 codes and allows for clinician-to-clinician handoffs, or clinical team-to-clinical team transfers between services.

Anyone who knows how to use Google Docs already knows how to use SOS to simultaneously share and post patient information critical to error-free handoffs. It takes about 10 minutes to figure out how to use it, and total department adoption typically takes 48 hours or less. It is so easy to use and so effective because the program was developed by a former surgical resident physician and a software architect previously at Google.

The basic version for a single user without inter-connectivity is absolutely free and can be downloaded here. The "Pro" version with inside-the-firewall Wi-Fi or internet connectivity is available for a small user license fee that is good for a lifetime. A typical hospital department can be equipped for around $2000.

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“If a hospital wants to stop handoff mistakes and critical information falling through the cracks, SOS is the simple and effective solution," says Steve Harden.

Download SOS

About LifeWings:

LifeWings Partners creates documented, sustainable improvements in cost reduction, efficiency, reliability, safety, and quality by combining the best of Lean and TeamSTEPPS. LifeWings has improved the financial bottom line and patient safety record of over 140 hospitals worldwide. The LifeWings coaching cadre of pilots, astronauts, physicians, nurses and Toyota-trained Lean experts train more than 13,000 administrators, physicians and staff per year. Measurable results are guaranteed in all LifeWings’ initiatives. Documented return on investment typically exceeds 300%. To find out more, please visit or or follow us on Twitter @LifeWingsLLC.

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Stephen Harden
Lifewings Partners, LLC
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Angela Myers
LifeWings Partners, LLC
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