We were able to set up these services by listening to our current and potential customers’ needs and created logistics solutions where everyone wins. Now we are able to offer Mexico and Canada freight management services to all.
Eagan, MN (PRWEB) February 28, 2014
Cerasis, Inc., a logistics service provider of freight management services and a transportation management system, the Cerasis Rater TMS, for those who ship freight in North America, announces the company now offers logistics services for shippers who ship freight to Canada from the United States, from Canada to the United States, and within or intra-Canada, as well as those shipping from Mexico to the United States. The company created these new service areas simply by listening to current customers’ needs, creating custom logistics solutions, and honing the services so Cerasis can offer the same to all current and future freight shipping customers.
“This idea of customer centric solutions, from our current customer base, has formally been called “Vested Outsourcing,” as covered by Kate Visatek at the Unversity of Tennessee,” said Vice President of Business Development and Cerasis co-founder, Steve Norall. “Vested Outsourcing is a growing business trend, but listening to our current and potential customers’ needs and created logistics solutions where everyone wins, is a business practice and mindset Cerasis has had since the founding of the company in 1998.”
Essentially, Cerasis solutions gave to their customer the ability to keep the same level of service, visibility, and control over freight spend, without incurring extra costs – a win – and for Cerasis, the company now is able to roll out the same service to other and potential customers who have this same need – also a win. At the heart of “Vested Outsourcing” is creating a win-win situation for the company and the client.
A Tale of Two Custom Logistics Solutions Creates Mexico and Canadian Freight Management Services for All
Uni-Select, an automotive aftermarket distributor, approached Cerasis about 4 years ago, asking if the company could support the freight management services and transportation management system Cerasis currently offered Uni-Select in the United States, to their locations in Canada. Uni-Select wanted to keep the great features Cerasis offered such as freight analysis reporting, streamlined freight reporting, and less time processing freight by having all info, such as carrier option, in one centralized location. Uni-Select needed to support shipments going in and out of Canada, as well as intra-Canada shipments.
Around the same time the set-up of freight management services in Canada was coming to light, Cerasis was asked to set up freight management solutions for Plastiflex, a longtime customer, for their new facility in Mexico. Plastiflex wanted to keep the same visibility and freight management abilities, like Uni-Select, via Cerasis integrated freight services and the Cerasis Rater TMS, as opposed to hiring a new company to do the same thing. Cerasis, at the time did not support Mexican freight shipping in the Cerasis Rater TMS , but as a logistics solutions focused third party logistics company, and due to their dedicated experts in both logistics and logistics technology, Cerasis successfully established freight shipping and management from Mexico back to the US for Plastiflex. Now, this service is available to all current customers and future customers who have the same need.
Collaboration and a Fully Engaged Internal Team Spurs Continual Improvement of Logistics Solutions
Both projects required a thorough and effective plan to achieve success. Cerasis leadership focused on collaboration with customers and fully engaging the internal operations, carrier relations and technology teams.
The Carrier Relations team, headed by manager Amy Cook, used their decades of experience in setting up new carriers and negotiating rates on customers’ behalves, by reaching out to carriers in both Mexico and Canada and getting contracts in place.
The Cerasis technology team had to update the Cerasis Rater to support accounting and invoicing to support Canadian dollars and the GST Tax, so that freight quotes and invoices matched this new currency. Having a nimble team to look at new processes and apply that lens to old processes so all are congruent and contiguous.
In conclusion, the true value of these new services for shippers in Mexico and Canada, lies in the core values of Cerasis:
- Innovative – Open and creative to customer and employee solutions
- Quality – Providing value in all that we do
- Continuous improvement of our people and services
- Respect of individuals and their contribution to the team
No matter the custom logistics solutions requirement from a new customer or a current customer, Cerasis strives to provide efficiency and solutions those freight shippers’ in need. If you are a United States shipper, who has facilities in Canada or Mexico, and are interested in these types of freight management services, reach out to Cerasis on their website to contact the company for more information.