Lowes Foods Selects Radius Networks’ FlyBuy Pickup Curbside Solution to Help Eliminate Customer Wait Time at the Curb

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Lowes Foods continues its roll out of FlyBuy Pickup across stores to improve the curbside delivery experience for both customers and staff.

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In addition to the time-saving benefits for our guests, the geolocation data provided by FlyBuy helps our Personal Shoppers spend their time more efficiently inside the store.

Radius Networks, the leading location-based technology company in grocery, restaurant, retail, and hospitality, has partnered with Lowes Foods, who operates full-service high-end supermarkets throughout the Carolinas. Lowes Foods maintains a strong focus on exceptional food experiences for their guests, which includes their Click and Collect grocery pickup and delivery service, Lowes Foods To Go.

Lowes Foods is continuing to enhance their guest experience by implementing Radius Networks’ curbside pickup solution. FlyBuy® uses proprietary machine-learning technology to accurately calculate the customer’s arrival time and on-premise location for curbside and in-store pickup programs. This technology allows Lowes Foods to efficiently execute on their ‘Click & Collect’ process including Lowes Foods To Go for curbside pickup and delivery. FlyBuy provides a frictionless experience for guests and creates an efficient solution for Lowes Foods’ staff.

“Our goal at Radius Networks is to help our partners improve the customer and staff experience with the growth of their click-and-collect programs,” said Jeff Baskin, EVP of Global Partnerships at Radius Networks. “With online grocery baskets three times larger than in-store baskets, and the incremental revenue tied to decreasing wait time, we understand the importance of getting the curbside pickup experience right. We have built our solution to provide customers with location updates along their journey, and, more importantly, provide accurate updates to Lowes Foods’ hosts so they can be as efficient as possible while creating a second-to-none customer experience.”

FlyBuy Pickup enables two-way communication between the guest and the store. As soon as a guest’s order is ready for pickup, they are notified and prompted to share their location when they’re ready to drive to the store. The store team automatically receives alerts at important stages of the guest’s journey so they can prepare and carry the order to the guest the moment they pull into the pickup area. This not only saves guests precious time, but it adds to the overall efficiency of the grocery fulfillment operation.

“The Radius Networks FlyBuy platform gives our hosts a new level of visibility into a guest’s journey to our store which is significantly decreasing wait times at pickup,” says Chad Petersen, Senior Director of eCommerce at Lowes Foods. “In addition to the time-saving benefits for our guests, the geolocation data provided by FlyBuy helps our Personal Shoppers spend their time more efficiently inside the store. This has a dramatic impact on our service levels and efficiency while aiding in our continued focus toward developing a more proactive operation overall.”

Lowes Foods plans to have the FlyBuy technology live in all of its Lowes Foods To Go locations by Q2 of 2020.

To learn more, visit http://www.flybuypickup.com.

About FlyBuy Pickup
FlyBuy Pickup is a core service of Radius Networks, a software company that uses machine learning to help companies conduct location-based transactions with their customers. The platform products include location-based table service, curbside and in-store pickup, mobile loyalty and redemption and mobile payment at the table. Our clients include some of the world's largest brands and span multiple markets such as restaurants, hospitality, gaming, grocery, and retail.

About Lowes Foods
Founded in 1954, Lowes Foods employs nearly 9,000 people and operates 74 full-service supermarkets in the Carolinas. Locally owned and operated, Lowes Foods is truly a homegrown company committed to bringing community back to the table, by providing customers with the freshest and most innovative local products from local suppliers. The company maintains a strong focus on exceptional attention to our guests, with services like Lowes Foods To Go personal shopping and gas rewards discounts. To learn more, visit lowesfoods.com or follow Lowes Foods on Facebook or Twitter. Lowes Foods, LLC is a wholly owned subsidiary of Alex Lee, Inc. For more information, please visit lowesfoods.com.

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Rebecca McFarland
Radius Networks
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