There has been a paradigm shift in field service from a necessary deliverable to a springboard from which companies can create a long tail of services. Innovative field service technology such as VSI’s VServiceManagement can alter the dynamic
Cincinnati, Ohio (PRWEB) January 08, 2015
Vertical Solutions, Inc. (VSI), the developer of service software solutions, announces that it has been positioned in the Niche quadrant of Gartner’s “Magic Quadrant for Field Service Management,”1 published December 2014. Vertical Solutions was also cited in the “Magic Quadrant for the CRM Customer Engagement Center.”2
Vertical Solutions has appeared in Gartner’s Field Service Magic Quadrant for the last six consecutive years. This year’s report assesses major vendors that enable field service organizations to schedule and execute field service to support and improve overall service.
VSI has developed its VServiceManagement solution to enable companies to expand their field service business in an era where post-sales service has become increasingly important. The use of sensors to enable machine-to-machine (M2M) communications has spurred the automation of service actions, which can be captured and tracked within VServiceManagement. As more devices become IPv6-enabled for the Internet of Things (IoT), the automation will dramatically accelerate the generation of service-related data. Companies will need powerful service management technology such as VServiceManagement to capitalize on this opportunity.
As automated service actions increase, companies have recognized the power of the field service force’s face-to-face interactions with customers. These technicians have become company ambassadors who increase customer engagement and extend reach. VSI continues to expand VServiceManagement to ensure that technicians are deployed in the most effective and efficient manner, with the proper skills and technology to meet the customer’s needs and enhance the customer experience.
“There has been a paradigm shift in field service from a necessary deliverable to a springboard from which companies can create a long tail of services. Innovative field service technology such as VSI’s VServiceManagement can alter the dynamic of how a service business can grow and be run,” says Ron Wegmann, Sr., CEO of VSI. “We continue to develop solutions that help our customers drive their service business in new markets, and are pleased to be recognized by Gartner in its ‘Magic Quadrant for Field Service Management.’”
VSI’s VServiceManagement solution offers numerous features designed to enhance post-sales services management, operations, efficiency, and revenue growth, including end-to-end service lifecycle management, extensive service contracts and warranty entitlements management, and Business Process Management (BPM) functionality to develop and implement business rules. It integrates with numerous contact channels including Unified Communications (UC) for service request creation as well as with all back-end systems, including inventory, logistics, and ERP. VServiceManagement may be deployed in a public, private, or hybrid cloud environment, and features configurable online/offline mobility supporting iOS, Android, and Windows devices.
1 Gartner “Magic Quadrant for Field Service Management” by William McNeill, Michael Maoz, and Jason Wong, 22 December 2014
2 Gartner, Inc., Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, and April 24, 2014
About the Magic Quadrant
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI's solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VContactCenter™ for internal, external, and hybrid contact centers, and VServiceManagement™ for customer support, field service, and mobile environments. These application systems are available as a service or on-premise in a private- or public-cloud environment. VSI's applications are flexible, integrate easily, and complement and extend ERP solutions. VServiceManagement has passed the Software Solution Test for Certified for Microsoft Dynamics® (CfMD) status and is a Built for NetSuite (BFN) verified solution. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit http://www.VertSol.com or call 1.800.466.0238.