The fantastic thing about this new partnership is that at last there’s a coordinated approach available to handle international recalls and crisis response management with the background of a fully integrated infrastructure of services available.
LONDON, NEW YORK, and LOS ANGELES (PRWEB) July 24, 2018
European based recall response specialist, Marketpoint Recall, announces its partnership with U.S. - based Recall Results to provide global services. Marketpoint Recall is known for delivering product recall services to clients throughout Europe & Asia, while similarly Recall Results is recognized for handling product recalls throughout North America.
The product recall industry is burgeoning as more consumer products enter the marketplace. Product failures can have serious, negative and long lasting consequences for organizations and their customers because of their direct impact on customers. When not dealt with properly, the aftermath of product failures can destroy a company and its brand.
Marketpoint Recall brings sophisticated world leading technology and recall/crisis management experience to the table, while Recall Results brings their expertise in the field, robust recall processes, technology and established North American coverage. Together, this partnership now enables both parties to deliver extensive recall services to customers on an international stage.
“The fantastic thing about this new partnership is that at last there’s a coordinated approach available to handle international recalls and crisis response management with the background of a fully integrated infrastructure of services available. This combines physical product recall support in the field and warehousing for returns, all plugging into a cloud based management system and global network of in-country call centers to repeat the process efficiently around the world,” said Peter Gillett, CEO of Marketpoint Recall.
Tom Brockhaus, SVP of Business Development at Recall Results stated: “We’re excited to partner with Marketpoint Recall. Both organizations have in-depth knowledge and expertise within the product recall arena, and share commitments to operational excellence and customer focus. Collectively, we provide clients with a resource for well coordinated and comprehensive product recall services, on a global scale.”
Together, Marketpoint Recall and Results Recall assist companies before, during and after a crisis to minimize damage. When crisis strikes, companies can rely on this team to deliver rapid response support in the field 24/7, and a dedicated team to navigate and shorten the recovery process anywhere in the world.
About Recall Results
Recall Results, a division of Realtime Results, provides professional product recall management services across North America. Based in St. Louis, MO the firm employs one of the strongest product recall management teams in the industry with deep industry knowledge regarding product regulations governed by the CPSC, NHTA and FDA. Key services include: recall communication; notice design and implementation; call center services; online internet based registrations; product logistics, storage and destruction; check issuance and funds management; field repair services; recall data management and reporting services. Visit the website for additional information.
About Marketpoint Recall
Based in London, Los Angeles and NY, Marketpoint Recall is a division of global marketing agency Marketpoint. With over 35 years of international experience Marketpoint Recall has developed channels and processes that cater to a wide range of industries including retail, food, medical, security and more. The Marketpoint Recall team guides businesses through a recall process, working as an extension of the business to deliver global recall and crisis response services quickly, while minimizing negative ramifications of a product recall or crisis. The company’s global reach and capabilities to handle the recall across geographical and language barriers set it apart from other companies in the industry. For additional information, visit the website.
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