“On a daily basis, our employees exemplify a true passion for giving our guests a superior customer service experience and these awards illustrate that," stated Karen McNevin, Vice President of Hospitality and Human Resources for Howard Hospitality.
Miramar Beach, Florida (PRWEB) May 25, 2017
Howard Hospitality, a Miramar Beach-based hotel management company, today announced that its hotels received three awards for excellence in operations from Marriott International for the Courtyard and Residence Inn by Marriott Sandestin at Grand Boulevard. At the April 2017 Marriott Select Service Conference in New Orleans, the Residence Inn by Marriott Sandestin won a Silver Hotel Award and the Courtyard by Marriott Sandestin earned a Platinum Hotel Award and the Quality of Food Satisfaction Award. Both hotels were also awarded the 2016 TripAdvisor “Certificate of Excellence” - an achievement solely based on guest reviews.
“These awards recognize a dedicated team effort towards excellence in hospitality,” stated Karen McNevin, Vice President of Hospitality and Human Resources for Howard Hospitality. “On a daily basis, our employees exemplify a true passion for giving our guests a superior customer service experience and these awards illustrate that.”
Recently completing a renovation and expansion of its lobby area, the Residence Inn by Marriott Sandestin received the Silver Hotel Award for its overall customer service satisfaction scores ranking in the top 20 percent out of 734 Residence Inn hotels nationwide. Ranked #2 out of 39 Destin hotels on TripAdvisor.com based on reviews, the Residence Inn by Marriott Sandestin at Grand Boulevard caters to the extended stay traveler looking for all of the comforts of home. This premier pet-friendly hotel in the Destin / South Walton Florida area includes 120 spacious suites as well as a beautiful lobby for daily complimentary breakfast and three weekly evening social events. The Residence Inn Sandestin offers studio, one bedroom and two bedroom suites fully equipped with kitchens and pet-friendly options.
The Courtyard by Marriott Sandestin won a Platinum Hotel Award for its overall customer service satisfaction scores ranking in the top five percent out of 1,009 Courtyard hotels nationwide. In addition, the Courtyard by Marriott Sandestin received the Quality of Food Award for having the second highest Bistro customer satisfaction score out of 1,009 Courtyard hotels nationwide. The Bistro is the next-gen Courtyard brand Food & Beverage outlet, featured in Courtyard hotels across the global portfolio. Offering Starbucks™ coffee 24/7 and delicious breakfast and dinner options, The Bistro encourages hotel guests and locals alike to take advantage of its casual atmosphere and stellar service.
Designed with both leisure and business travelers in mind, the Courtyard by Marriott Sandestin at Grand Boulevard currently ranks #4 out of 39 hotels in Destin on TripAdvisor. The Courtyard by Marriott Sandestin offers 174 beautifully appointed guest rooms, four meeting rooms totaling 2,000 square feet of space and a contemporary lobby with vivid colors, flexible seating areas, touchscreens and more.
John Sallman, General Manager of the Residence Inn by Marriott Sandestin, and Robert Ouellette, General Manager of the Courtyard by Marriott Sandestin, both attended the Conference, which also included an opportunity to participate in the Marriott’s “Spirit to Serve” Community Service Day. Marriott International offered over 39 different events and organizations to serve the New Orleans area. Sallman and Ouellette elected to join a team who cleaned sidewalks and yards in Central City, New Orleans.
“Helping people in need is a huge part of our culture and it drives our teams in everything we do,” said Courtyard General Manager Robert Ouellette.
Recently celebrating their 10th anniversary, both hotels are conveniently located on Grand Boulevard, a shop, dine, play and stay Town Center located in South Walton County of Northwest Florida. For the last decade, the hotels have delivered unparalleled customer service and community outreach. Courtyard and Residence Inn guests are only steps away from the Grand Boulevard Town Center’s amenities, including casual and fine dining restaurants, shops, arts and entertainment events, Grand Park and the Boulevard 10 Movie Theater. For more information, visit http://www.grandboulevard.com.
About Howard Hospitality
Based in Miramar Beach, FL, Howard Hospitality, a division of Howard Group, is a small hotel management company with big ideas. Howard Hospitality was founded and began managing the Courtyard and Residence Inn by Marriott Sandestin at Grand Boulevard in 2012. Since beginning management of these two Marriott hotels, the properties have won four Platinum Circle Awards, a Gold Circle Award, and a Silver Circle Award for Overall Guest Satisfaction from Marriott International, Inc. The hotels have also won awards for excellence in Check-In Experience, Food & Beverage Quality, Breakfast Satisfaction, Breakfast Area Neatness, and Marriott Rewards Elite Member Appreciation. With a dedication to community enrichment, Howard Hospitality is proud to be a sponsor of the recently opened Full Circle Kitchen at Food For Thought Outreach. Committed to bettering our area, Howard Hospitality also proudly partners with other local organizations such as Sacred Heart, Alaqua Animal Refuge, the Cultural Arts Alliance, and the Emerald Coast Theatre Company. For more information, please visit http://www.howardhsp.com.
About Marriott International Inc.
Marriott International, Inc. (NASDAQ: MAR) is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and territories and reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 18 brands. For more information or reservations, please visit our website at http://www.marriott.com, and for the latest company news, visit http://www.marriottnewscenter.com.
Marriott is consistently recognized as a great place to work by several prominent publications, including Working Mother, DiversityInc and LATINA Style magazines, and for our social responsibility and sustainability successes by global organizations such as Ethisphere Institute, FTSE4Good and Climate Counts.