Medical Answering Services Provider, AnswerNow, Successfully Integrates HIPAA-Compliant Text Messaging Services Through TigerText

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TigerText provides a secure messaging application for healthcare organizations.

Medical Answering Services Provider - AnswerNow, Inc.

Medical Answering Services Provider - AnswerNow, Inc.

We understand how critical confidentiality and privacy are for medical professionals and healthcare providers. To address this top priority, we turned to TigerText.

Medical answering services provider, AnswerNow, announces it has successfully integrated the “TigerText” secure messaging application within its AnswerNowMD service. TigerText allows compliance with the “Health Insurance Portability and Accountability Act,” or “HIPAA,” the federal regulation assuring all patients have a right to privacy.

TigerText is used in over 3,000 facilities, from large hospital networks to small private practices. The application has become one of the preferred methods for healthcare providers requiring secure communications and compliance to regulations and industry standards.

Typical Short Message Service (SMS) is not secure or HIPAA-compliant. Therefore, an application like TigerText must be used when security is a concern. TigerText allows healthcare providers to leverage the advantages of texting to accelerate internal communications and care coordination. They can improve their productivity, make decisions faster and improve the overall patient care they deliver.

By integrating TigerText, AnswerNow is able to offer its clients the following benefits:

  •     HIPAA compliant text messaging, including via mobile networks, in real-time.
  •     Constant level of security 24/7 -- during business and non-business hours.
  •     Lowered risk of unauthorized access to medical records.
  •     Full regulatory compliance.
  •     Seamless transition from clients’ onsite communications processes to AnswerNow’s after-hours coverage.

“We understand how critical confidentiality and privacy are for medical professionals and healthcare providers,” said Michelle Weiss, vice president for AnswerNow, Inc. “To address this top priority, we turned to TigerText to keep patient information secure. Our clients have the peace-of-mind knowing AnswerNow can deliver efficient communication 24/7, as well as meet all federally-mandated security requirements.”

For more information on AnswerNow’s Tiger Text application, contact Michelle Weiss at 1-800-226-0491 or Michelle(at)AnswerNowInc(dot)com.

About AnswerNow, Inc.

Founded over three decades ago, AnswerNow! provides call center solutions to hundreds of businesses across a multitude of industries. The U.S.-based company offers answering services, bilingual inbound and outbound call management, customer service and support, marketing and sales contact management, 24/7 service, appointment scheduling, overflow and disaster recovery. For more information, visit the company’s website at http://www.AnswerNowInc.com.

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