Mercy Receives Women’s Choice Award As One of America’s Best Emergency Care Hospitals

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Mercy Medical Center – Sioux City recognized for creating an extraordinary patient experience

Emergency Care

As the area's Regional Trauma Center, our emergency department staff and physicians are dedicated to providing high-quality, compassionate care every day to our patients and their families.

Mercy Medical Center – Sioux City has been named a recipient of the Women’s Choice Award as one of America’s Best Hospitals in Emergency Care. Each year, there are more than 125 million emergency room visits in the U.S., with about a fifth of them being children under the age of 15. Emergency departments continue to be an essential part of the healthcare system as they provide fast, life-or-limb saving care to millions each year.

The Women’s Choice Award is the only distinction that identifies the nation’s best healthcare institutions and signifies Mercy’s commitment and passion for creating an extraordinary healthcare experience for women and all patients. The Women’s Choice Award is also the lone recognition program that measures against the needs and preferences of women. Of the seven core measures reported by emergency departments to the Centers for Medicare and Medicaid Services (CMS), women rate “door to diagnostic time” or in other words, “door to doctor,” as the most important criteria when selecting an emergency room. The least important reported measure is the total time before leaving the emergency room.

“The award is based on robust criteria that consider patient satisfaction, clinical excellence and what women really want when it comes to treatment and a quality hospital experience,” says Delia Passi, CEO & founder of WomenCertified, home of the Women’s Choice Award. “Mercy Medical Center – Sioux City not only performed well clinically with regard to emergency care measures, but they also have a high recommendation rating, which is very important to women when it comes to health related decisions.”

Hospitals earning the Emergency Care Award consistently rank in the top 25 percent of the 3,600 hospitals reporting on their emergency department’s performance to the Centers for Medicare and Medicaid Services (CMS). The seven measures CMS publicly reports relate primarily to the amount of time taken in the ER such as time for diagnosis, medication, and admission to the hospital, and are weighted according to the priorities of women surveyed. A hospital can be eliminated from the award if they fall outside the 25th percentile for two or more of the seven measures, depending on their importance. The award is also limited to those hospitals with a solid recommendation on Hospital Consumer Assessment of Healthcare Providers and Systems.

"As the area's Regional Trauma Center, our emergency department staff and physicians are dedicated to providing high-quality, compassionate care every day to our patients and their families. This award recognizes the dedication of those individuals and we are honored to receive it," says Bob Peebles, President and CEO and Mercy Medical Center.

As the collective voice of female consumers, the Women’s Choice Award provides women with recommendations they can trust, from other women.

“Our mission is to reduce the risk for women and their families so they can make smarter healthcare choices,” added Passi. “We have found that recommendations are the single most important consideration used by women in selecting a hospital for themselves and their family. By helping women know which hospitals in their area provide the best critical care, we are able to help them make better decisions, especially when it comes to emergency situations.”

Living the traditions, visions and values of the Sisters of Mercy, Mercy Medical Center–Sioux City is a 238-bed (staffed) regional center that meets the needs of residents in a 33-county area. Mercy is the only Level-II Trauma Center in western Iowa and is one of only four trauma care facilities in the state of Iowa to receive verification from the American College of Surgeons.
HealthGrades, the nation’s leading independent hospital ratings agency, has identified Mercy Medical Center as one of America’s 100 Best Hospitals in the areas of Coronary Intervention and Stroke Care. In addition, Mercy has received HealthGrades Critical Care Excellence Award and is ranked among the Top 10% in the Nation for Critical Care.

Mercy provides an entire continuum of preventive, primary, acute and tertiary healthcare services and is nationally recognized in several clinical areas. Mercy Medical Services, a partner to the medical center, operates 30 family practice and 9 specialty clinics in Iowa, Nebraska and South Dakota. Additionally, Mercy owns Baum Harmon Mercy Hospital in Primghar, Iowa and Oakland Mercy Hospital in Oakland, Nebraska, and manages Hawarden Community Hospital in Hawarden, Iowa, and Pender Community Hospital in Pender, Nebraska. Mercy Medical Center–Sioux City is a member of CHE-Trinity Health of Livonia, Michigan, the second largest Catholic healthcare system in the nation.

The Women’s Choice Award sets the standard for helping women make smarter choices by collectively identifying the brands, products and services most recommended and trusted by women and those that deliver a customer experience worthy of her recommendation. Awards are based on surveys of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men. As the leading advocate for female consumers, WomenCertified®, home of the Women’s Choice Award, created the first national award based on the ratings and preferences of women to provide them with a collective voice. Women can make their preferences heard and be part of the mission toward a million voices strong by visiting the Women’s Choice Award official website at and joining the network.

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Susan Long
The Women's Choice Award
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Dianne Krier
Mercy Medical Center - Sioux City
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Women's Choice Award
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