High Commissioner to visit groundbreaking call centre

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British High Commissioner to visit groundbreaking Moneypenny telephone answering service in Auckland.


The British High Commissioner, Mrs. Vicki Treadell is to spend a day later this month at the groundbreaking Moneypenny call centre in Auckland’s Takapuna.

The British telephone answering service operates for Britons, on the other side of the globe, who want their calls answered in the middle of the night. Moneypenny employs teams from the United Kingdom on a four days on four days off basis in their Takapuna hub answering those calls.

Moneypenny, which opened in New Zealand in 2012, has now hired two local staff alongside the United Kingdom team. The company is the largest UK telephone answering company handling around 30,000 calls a day for 6,000 businesses from sole traders to multi-national corporations.

Already the call centre is making waves in New Zealand with Britain’s High Commissioner saying that their business model is something other UK companies should follow. "This is the perfect 24-7 platform given our exact opposite day and night dynamics."

Vicki Treadell says she is amazed at how few British Companies have seen and seized this opportunity. "It is something I have advocated for some time and this is an example of what is possible, as I work to encourage two way trade and investment between the United Kingdom and New Zealand."

Moneypenny, which began in Britain in 2000, is the brainchild of brother and sister team, Ed Reeves and Rachel Clacher who realised that working at night was never going to provide their clients with the high levels of service they expected.

Rachel Clacher had the idea while working out of Australia during a sabbatical year so it was a simple decision which made financial sense to work out of New Zealand. "We asked everybody at Moneypenny whether they wanted to work overnight or work in New Zealand and only four out of the 250 opted for the night shift."

For further information, contact:
Debbie Barton, Moneypenny Communications: debbie.barton(at)moneypenny(dot)co(dot)uk

About Moneypenny:

Moneypenny looks after telephone calls for businesses of all shapes and sizes - from sole traders right up to multinational corporations. For larger companies, Moneypenny can either support an existing reception team or provide a fully outsourced switchboard function. Based in Wrexham, and Auckland, New Zealand, Moneypenny has over 300 staff, a figure that is growing at a rapid rate. The company was founded by a brother and sister team in 2000 and the company now handles in excess of 8 million calls a year. Moneypenny is proud to have won the Queen’s Award for Enterprise and was in The Sunday Times 100 Best Companies to Work for 2009/11/13.

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Debbie Barton
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