UK workers are switching on to switch off

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With peak holiday time just around the corner, telephone answering specialist Moneypenny is reporting a surge in requests from businesses of all sizes who are looking to switch on to seasonal support to be sure they aren’t missing out while they are away.


With UK government statistics suggesting around 75% of British people take their holidays in July and August and 7 in 10 of us taking some kind of holiday each year*, businesses face a challenging time often leaving skeleton staff back in the office handling phone calls and managing the workload.

In the face of recent research* claiming many UK workers find it difficult to switch off on holiday with millions apparently working on their laptops by the pool or on the beach, ringing colleagues and worrying about what’s happening back in the office, figures from Moneypenny show that more businesses than ever are switching on to temporary holiday cover as they look for a workable business solution.

Rob Vivian, Managing Director of Pure Comms, an award winning telecoms provider serving the South West and across the UK, explains why it is so important to his business to have additional telephone support during the summer months: “Covering staff absence during the holiday season isn’t an issue for us as we have our Moneypenny Receptionist right behind us making sure we never miss a call. Using Moneypenny means we avoid any staffing headaches of shuffling rotas or drafting in temporary cover when people are away so for us it’s a flexible, cost-effective and professional solution which delivers a seamless service to our clients regardless of when they call us.”

Glenn Jackson, Managing Director of Moneypenny, says: “Holidays are always a challenge, whether it be for smaller businesses anxious about going away or for larger businesses juggling staffing levels. All businesses need to be sure they aren’t missing any important communications or business opportunities and most don’t wish to incur the additional costs and effort of taking on temporary staff.

“We understand the value of a missed call and we also know from our own research that poorly handled calls are the third most likely cause of business callers losing patience. We appreciate it can be difficult to let go, but with the technologies and services available today there is no reason why business owners or managers should not be able to relax and enjoy their holidays, safe in the knowledge that their business calls are being handled promptly and professionally by someone they can trust and who understands their business.

“Our clients all have different ways of working. For those who really need to stay in touch, the Moneypenny app enables clients to update their Receptionist on the move at the touch of a button with access to call logs at all times so there’s a solution there for everybody to take some time out for a much-needed rest.”

For more information on Moneypenny’s temporary cover services or to take advantage of a free trial call 0345 123 3700 or visit

For further information, contact:
Debbie Barton, Moneypenny Communications: debbie.barton(at)moneypenny(dot)co(dot)uk        

About Moneypenny                

Moneypenny looks after telephone calls for businesses of all shapes and sizes - from sole traders right up to multinational corporations. For larger companies, Moneypenny can either support an existing reception team or provide a fully outsourced switchboard function. Based in Wrexham, and Auckland, New Zealand, Moneypenny has over 300 staff, a figure that is growing at a rapid rate. The company was founded by a brother and sister team in 2000 and the company now handles in excess of 8 million calls a year. Moneypenny is proud to have won the Queen’s Award for Enterprise and was in The Sunday Times 100 Best Companies to Work for 2009/11/13.

*Research by British Airways – June 2013 / *TNS UK Research

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Debbie Barton
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