Moneypenny has launched a new campaign to put good service at the heart of British business

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With UK consumers complaining about products and services nearly once a second in 2013, Moneypenny has launched a new campaign to put good service at the heart of British business.


With staggering figures from Ombudsman Services suggesting that UK consumers complain about products and services every second of every day, with further millions of victims of poor service afraid to complain or not trusting companies to act, telephone answering specialist Moneypenny has launched a new campaign aimed at improving customer service and showcasing examples of how it should be done.

#ServiceFirst has been launched with Moneypenny’s must-do ‘10 Commandments’ offering advice on customer service for businesses of all sizes. Every month from now until the end of the year #ServiceFirst will highlight each of the commandments in turn, while inviting people to use the hashtag to nominate businesses and organisations who they feel are delivering great service.

Rachel Clacher, co-founder of Moneypenny and sister company Penelope, says: “In our business customer service is everything, so in an increasingly competitive marketplace and at a time when the British economy needs boosting, it’s unsettling to learn that so many businesses are getting it wrong. We want to champion great customer service and the values that go with it and hope #ServiceFirst will demonstrate that there are some very simple but highly effective techniques that can make all the difference to overall business success.”

To keep up to date with the #ServiceFirst 10 Commandments or to nominate a business, visit In December 2014 from all the nominations, a #ServiceFirst judging panel will award a prize to the company demonstrating what it considers to be the best example of customer service during the year.


About Moneypenny

Moneypenny looks after telephone calls for more than 6,500 UK businesses of all shapes and sizes - from sole-traders right up to multinational corporations. For larger companies, Moneypenny can either support an existing reception team or provide a fully outsourced switchboard function. Based in Wrexham and Auckland, New Zealand, Moneypenny has over 350 staff, a figure that is growing at a rapid rate. The company was founded by a brother and sister team in 2000 and now handles in excess of 8.2 million calls a year. Moneypenny is proud to have won the Queen’s Award for Enterprise and was in The Sunday Times 100 Best Companies to Work for 2009/11/13.

For further information on this press release, contact:
Debbie Barton, Moneypenny Communications: debbie.barton(at)moneypenny(dot)co(dot)uk
Tel: 0345 123 3700

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