What a difference a year makes as UK small business owners head off for Easter breaks

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With the promise of good weather and Easter falling a full three weeks later than in 2013, figures from telephone answering specialist Moneypenny suggest a significantly increased number of UK small business owners will be making time for themselves with a planned Easter break.


The number of businesses seeking temporary telephone answering cover during the school holidays and Easter Bank Holiday weekend is up 13% on the same period leading up to Easter last year with the likelihood of more to come, says Moneypenny Sales Manager Lisa Gough: “Last year many of us spent the Easter holidays shovelling snow from our drives and generally battling the elements in the grip of the worst weather in 30 years. This year we are not only benefitting from a late Easter but from a more seasonal onset of spring.

“As a result we are very busy dealing with enquiries from businesses of all kinds but small businesses in particular, who are looking for cover to support either all their telephone calls if they are away from their business or their overflow calls if they are low on staff for the holiday period.

“Interestingly this year we are seeing that family run businesses are accounting for the largest increase in demand overall, particularly in those where husbands and wives work together. Perhaps that explains why romantic destinations such as Paris and Rome are expected to be highly popular this Easter according to holiday industry figures* released this week!” she says.

Glenn Jackson, Managing Director of Moneypenny, adds: “Holidays are always a challenge, whether it be for smaller businesses anxious about going away or for larger businesses juggling staffing levels. All businesses need to be sure they aren’t missing any important communications or business opportunities and most don’t wish to incur the additional costs and effort of taking on temporary staff.

“We understand the value of a missed call and we also know from our own research that poorly handled calls are the third most likely cause of business callers losing patience. We appreciate it can be difficult to let go, but with the technologies and services available today there is no reason why business owners or managers should not be able to relax and enjoy their holidays, safe in the knowledge that their business calls are being handled promptly and professionally by someone they can trust and who understands their business. There’s a solution for everybody to take some time out for a much-needed rest.”

For more information on Moneypenny’s temporary cover services or to take advantage of a no-obligation trial call 0333 202 1005 or visit http://www.moneypenny.co.uk.

*According to figures released by accommodation booking website Wimdu.co.uk


For further information, contact:
Debbie Barton, Moneypenny Communications: debbie.barton(at)moneypenny(dot)co.uk

About Moneypenny                

Moneypenny looks after telephone calls for businesses of all shapes and sizes - from sole traders to multinational corporations. For larger companies, Moneypenny can either support an existing reception team or provide a fully outsourced switchboard function. Based in Wrexham, and Auckland, New Zealand, Moneypenny has over 350 staff, a figure that is growing at a rapid rate. The company was founded by a brother and sister team in 2000 and now handles in excess of 8.2 million calls a year. Moneypenny is proud to have won the Queen’s Award for Enterprise and was in The Sunday Times 100 Best Companies to Work for 2009/11/13.

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Debbie Barton
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since: 09/2009
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