To Review Customer Service Policies For 2014

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Hopes Review Will Lead to Better Customer Service in 2014

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The review will look at all aspects of the customer service experience. is starting an internal review of their customer service polices to see if there is room for improvement in the new year, the company said yesterday.

“We believe that we have high customer service standards,” a spokesman said. “But we can't know how high those standards are and where we can look for improvement until we do an overall review. That is what we are starting to do now.”

The review will look at all aspects of the customer service experience, he said.

“We are going to start with a review of how quickly and accurately we deliver the mugshots people are looking for,” he said. “And we'll review how people see that service.”

The next step will be to do a review of what happens when a customer contacts with a question, concern or complaint, he said.

“We want to see if there is a way to streamline that process and review how people feel about their customer service experience when they have a problem,” he said. “We think that is a crucial part of doing business.”

Finally, will review their pricing structure and how that influences the way people feel about the site.

“It may be that there are ways to adjust the pricing structure so that it is profitable to us but also makes our customers happy,” he said. “That's something every company should review on a regular basis – because it can be the core aspect of customer satisfaction.”

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James Brink
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