Author Myrah K. Mashigo – Tshabalala Addresses Workforce Tensions and Authority Crisis in Debut Book

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An eye-opener, new book seeks to urge the authorities to address and improve South Africa’s service delivery to better meet citizen’s needs

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As an advocate of the reform process, author Myrah K. Mashigo – Tshabalala writes a book that aims to renew mindsets, foster change of hearts and minds, and deepen adherence to the constitution — all aimed to the authorities as well as the workforce in South Africa. A call to awakening, this new book serves as a platform for everyone to make things right by joining the movement towards an improved service delivery system for the country.

As South Africa faces the enormous challenge in improving service delivery, Tshabalala’s “The Crisis of Authority – Workforce Tensions: A Desperate Call for Intervention” attempts to establish the root cause of and the possible link between management weaknesses and the absence of a strong performance culture by the public servants. Having identified how inhumane and unhealthy the workplace has become, it speaks to the core responsibilities of Public Sector Managers, sets out to empower the less powered and give voice to the voiceless. It also advocates for the reflection, introspection, self-interrogation, and self-therapy in offering critical approaches to cleanse and humanize the workplace and create a quality work environment that will enable quality service the nation.

Irrefutably eye-opening and encouraging, Tshabalala’s “The Crisis of Authority – Workforce Tensions: A Desperate Call for Intervention” is not only a book that points out what’s wrong but also provides necessary suggestions to address the issues and make everything right.

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About the Author
Myrah K. Mashigo – Tshabalala was once an assistant Chief Nurse Manager in the first 24-hour primary health Care Center in the then East Rand during the apartheid era under Benoni municipality. At the dawn of democracy, Tshabalala undertook the first baseline study on quality Primary Health Care clinics as her dissertation, and as a part of innovation, she introduced the National Health Provider’s Prayer day as means to motivate her colleagues in the entire health system. Now, Tshabalala is a Quality Assurance Specialist for the National Department of Health. The degree she holds includes: Bachelor of Arts in Nursing Science, Honours Bachelor of Arts in Nursing Scrience. Her internal experiences include a Learning Programme at the Kings Fund College on Norms and Standards, Accreditation System for health service delivery, satisfaction surveys, complaints handling for health card users, Health Service Ombudsman, and Patient’s Right’s Charter. Tshabalala’s key projects included development of service levels such as Primary Health Care package, District package, Patient’s Right’s Charter, and the Complaint’s system. She was also seconded to assist with the establishment of a new cluster; office of standards and compliance in 2008 and made a major contribution to the development of the National Core Standards and the accompanying assessing tools for health institutions.

The Crisis of Authority – Workforce Tensions * by Myrah K. Mashigo – Tshabalala
A Desperate Call for Intervention
Publication Date: December 30, 2013
Trade Paperback; £25.93; 558 pages; 9781493138890
Trade Hardback; £41.19; 558 pages; 9781493138883
e-book; £6.09; 9781493138906

To request a complimentary paperback review copy, contact the publisher at 800-056-3182. To purchase copies of the book for resale, please fax Xlibris at 44-203-006-8880 or call 800-056-3182. Xlibris books can be purchased at Xlibris bookstore. For more information, contact Xlibris at 800-056-3182 or on the web at

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