(PRWEB) October 14, 2013
After three years of working successfully with Albertsons stores in the Southern and Southwest divisions, ICC/Decision Services has expanded its customer satisfaction survey and mystery shopping programs across all Albertson's LLC stores, it was announced recently by David Rich, President & CEO.
ICC/Decision Services has worked with Albertson’s LLC since June 2010 in measuring the in-store customer experience – customer satisfaction being a key metric in positive daily sales.
Vice President of Client Success at ICC Kevin Leifer says: “The leadership team at Albertsons has a keen understanding of how customer service feedback can impact and also influence business results. It’s great to work with a team that is so dedicated to consistently provide their customers with a high quality customer experience during each shopping trip. We look forward to continuing to work with such great partners.”
ICC/Decision Services is a privately held company headquartered in New York City serving customers around the world. Since 1979 we have offered hands-on experience designing and executing highly successful Customer Experience Management programs. Together our management team has more than a century of expertise developing creative solutions for some of the world’s leading retail brands such as Foot Locker, Coach, Forever 21, CVS, and Walmart. For more information: http://www.iccds.com.