National Association of Professional Women Inducts Lisa Smith, Customer Service Analyst at Cigna, Into Its VIP Woman of the Year Circle

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Lisa Smith selected for her outstanding leadership and commitment within her profession

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I’m pleased to welcome Lisa into this exceptional group of professional women. Her knowledge and experience in her industry are valuable assets to her company and community.

The National Association of Professional Women (NAPW) honors Lisa Smith as a 2015-2016 inductee into its VIP Woman of the Year Circle. She is recognized with this prestigious distinction for leadership in business. NAPW is the nation’s leading networking organization exclusively for professional women, boasting more than 700,000 members and over 200 operating Local Chapters.

“I’m pleased to welcome Lisa into this exceptional group of professional women,” said NAPW President Star Jones. “Her knowledge and experience in her industry are valuable assets to her company and community.”

Throughout the course of her professional career, Lisa Smith has utilized her innate talents in planning and organization to enrich the field of healthcare. She is currently a Customer Service Analyst at Cigna, where she brings her proven expertise in global health insurance, customer service, office management and emergency planning to support Cigna’s Customer Contact Center.

Resolution-oriented and driven to succeed, Ms. Smith assists customers, providers and employers with all of their medical, benefits and claims questions. With her extensive knowledge of company policies, procedures and practices, she has constantly met Contact Center Quality, ADH and Net Promoter goals.

Ms. Smith’s well-honed skills in customer service and time management have enabled her to consistently determine the best method to resolve problems, guaranteeing customer satisfaction and adherence to company policies.

For her passion and determination in achieving success grounded in her most personal standards of excellence, Ms. Smith is being honored as a role model for professional women in all walks of life.

Awards & Accomplishments: Bachelor of Science Health Administration and Emergency Management, University of Phoenix; Associate of Science, University of Phoenix, Health / Health Care Administration / Management

About NAPW
NAPW’s mission is to provide an exclusive, highly advanced networking forum to successful women executives, professionals and entrepreneurs where they can aspire, connect and achieve. Through innovative resources, unique tools and progressive benefits, professional women interact, exchange ideas, advance their knowledge and empower each other.

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Lisa Mancuso
NAPW
+1 (516) 453-6111
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Lisa Smith

484 832 9903
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@NAPWInc
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