I started in the customer service area of a local telecommunications company and immediately fell in love with the industry.
Garden City, NY (PRWEB) February 03, 2015
NAPW honors Sharon Nowak as a 2015 Professional Woman of the Year. Mrs. Nowak is recognized with this prestigious distinction for leadership in business. As the largest, most-recognized networking organization of professional women in the country, spanning virtually every industry and profession, the National Association of Professional Women is a powerfully vibrant networking community with over 600,000 members and over 200 Local Chapters.
“I started in the customer service area of a local telecommunications company and immediately fell in love with the industry,” said Mrs. Nowak, who is a 26-year veteran of the eighth-largest cable provider in the US.
During her employ, she was responsible for providing approximately three million customers access to video services across multiple platforms and devices. She sponsored the development and operational management of key video products and created and implemented detailed requirements and specifications for customer-facing and operations projects. Mrs. Nowak developed a reputation as an expert in product management, implementation, process improvement and customer experience. While at Cablevision, her accomplishments were many, including process changes that contributed to a reduction in call volume and truck rolls. She also enhanced workflow effectiveness, positively impacting the overall customer experience.
Mrs. Nowak is constantly developing and increasing her technological capabilities for the marketplace, including launching new applications, enhancing remote controls and overseeing the initiation of multiple outage communication projects to increase customer satisfaction survey results. She is looking forward to continuing to play an important role in the world of technology.
NAPW's mission is to provide an exclusive, highly advanced networking forum to successful women executives, professionals and entrepreneurs where they can aspire, connect and achieve. Through innovative resources, unique tools and progressive benefits, professional women interact, exchange ideas, advance their knowledge and empower each other.