NCM® Associates Announces NCM OnDemand Auto Dealership Virtual Training

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NCM Associates (, a leading provider of automotive 20 Group, retail consulting, management training, and data management and operations analysis services to U.S. auto dealers, announced it will introduce its latest member support tool, NCM OnDemand, at the 2014 National Automobile Dealers Association National Conference and Expo. NCM OnDemand will provide NCM’s automotive dealership clients enhanced access to their online member resources via a new Web-based communications platform that includes a state-of-the-art virtual training center for use by the entire dealership organization.

NCM OnDemand gives auto dealers 24/7 access to interactive virtual training by leading automotive industry experts
For the past several years our auto dealership clients’ preference for an effective online training solution that would supplement and support their NCM Institute training experience has been growing steadily.

NCM Associates will reveal its latest client support tool at the 2014 NADA Convention and Expo January 25-27 in New Orleans. "The genesis of NCM OnDemand came as a result of client feedback via our NCM Institute Training Preferences Surveys," said NCM President and CEO, Paul Faletti, Jr. "For the past several years our auto dealership clients’ preference for an effective online training solution that would supplement and support their NCM Institute training experience has been growing steadily."

NCM researched a wide variety of virtual training technology solutions over the past 18 months and chose to deploy its OnDemand solution on the LightSpeed VT technology platform. "We had the opportunity to tour the company’s production center and discuss our goals for our online training strategy, and immediately recognized their expertise not only as the leader in interactive virtual training technology, but as a preeminent expert in virtual training content for the automotive industry; Brad Lea and his team at Lightspeed VT have exceeded our expectations," Faletti added.

Because of its robust features, the LightSpeed VT platform is more than a virtual training environment; it is a total dealership support tool that serves as an engaging and effective corporate communication and employee accountability system that helps to ensure the dealership is operating as a cohesive team, maximizing employee productivity and dealership profitability.

While the tool’s member support features won’t be ready for revealing to NCM clients until April 1st, NCM OnDemand is currently available as a standalone virtual Training Center for dealers who desire a variety of high quality training programs from thought leaders and subject matter experts from within and outside the automotive retail industry. To date, Dave Anderson of Learn to Lead, Jeff Cowan of Jeff Cowan’s ProTalk, Alan Ram of Proactive Training Solutions and Jared Hamilton of Driving Sales are tapped as "Foundational Trainers" who will contribute monthly insights on topics of particular importance to auto dealers throughout the year.

NCM OnDemand also includes courses by Jeffrey Gitomer, Shep Hyken, David Lewis, Jonathon Dawson and the NCM Institute Center for Automotive Retail Excellence. Users may also customize their training libraries by taking advantage of many other programs available through the OnDemand environment to meet their specific training needs.

By offering a broad mix of courses and training providers in one easy-to-access, always-available interactive virtual training center, NCM OnDemand addresses the dealers’ demand for a convenient, low-cost and effective training solution for the entire dealership operation. To learn more about NCM OnDemand, visit or call 866.756.2620, or stop by the NCM booth #4355 at the NADA 2014 Expo January 25-27, 2014 in New Orleans.

About NCM Associates, Inc.

NCM Associates, Inc. is the originator of the automotive industry 20 Group peer collaboration process and has been providing dealership Benchmark analytics, Education and Retail Operations Consulting services to the industry since 1947. Located in Overland Park, KS, NCM provides a robust suite of services designed to drive dealership profitability using its proven, operations-focused Benchmark® for Success program with new and pre-owned U.S. automotive dealerships, as well as with dealerships in more than 20 other industries. NCM Associates is proud to be 100% employee-owned. For more information about NCM Associates, visit or call 800.756.2620.

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Robin Keller
NCM Associates, Inc
+1 (913) 649-7830 Ext: 275
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