Noble Systems has invested heavily in the research and analysis of millions of mobile phone calls to design a very effective mobile phone analytic solution which can increase productivity for both new and existing customers.
Atlanta, GA (PRWEB) October 22, 2014
Noble Systems Corporation, a global leader in unified contact center technology solutions, has released Noble® CallTech™ Total Contact to enable contact centers to better manage calls to mobile numbers. This new tool uses analytics and decisioning to determine the best time to contact customers differentiating cell versus landline numbers, and improves management of calls to cell phones to maintain compliance with regulations.
Studies such as the July 2014 report by the U.S. Dept of Health and Human Services indicate that the number of American homes with only wireless telephones continues to grow, and that consumer behavior for how and when they answer a call is likely to be different for cell phones versus landlines, with contact rates for mobile phones reaching levels as high as twice the rate for landlines. With the additional challenges set forth by increasing regulations and their impact on call center productivity, it is critical for contact centers to utilize effective calling strategies to optimize performance. Noble CallTech Total Contact’s patent-pending technology allows users to recapture lost productivity and increase right party contacts by providing an optimal calling schedule for both mobile and landline numbers. At the same time, the system allows users to manage calls to cell phones within regulations for how often and at what time calls are made.
“Noble has invested heavily in the research and analysis of millions of mobile phone calls to design a very effective mobile phone analytic solution for our customers,” says Thomas Miller, Vice President of Analytics for Noble Systems. “Adding this new module to our patented CallTech system will increase productivity for both new and existing customers.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.