Communicating with customers using Email and SMS text messaging is a growing priority for many organizations, as they implement new contact strategies to provide more proactive and responsive service.
Atlanta, GA (PRWEB) August 26, 2015
Noble Systems Corporation, a global leader in unified contact center technology solutions, is the recipient of TMC’s “2015 CUSTOMER Contact Center Technology Award” for its Noble Messaging Management Console. TMC is a global, integrated media company.
Noble’s Messaging Management Console allows companies to manage multichannel campaigns and content for auto-delivery of email and short message service communications (SMS). The Console applies user-defined rules to determine whether messages should be sent to specified contacts based on business rules and Do Not Contact (DNC) screening, to help ensure contact compliance. Users can define messages to be sent to individual contacts as a result of disposition codes or to groups of contacts via batch distributions, as well as the frequency with which they are sent.
Chris Hodges, Senior Vice President Sales & Marketing Noble Systems, says, “Communicating with customers using Email and SMS text messaging is a growing priority for many organizations, as they implement new contact strategies to provide more proactive and responsive service. We are honored by TMC’s acknowledgment of our ongoing commitment to help companies improve the customer experience in today’s multichannel environment.”
“Congratulations to Noble Systems for being awarded a 2015 CUSTOMER Contact Center Technology Award. The Noble Messaging Management Console has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
This tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2015 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER magazine.
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as numerous other industry events (visit TMC Events for a complete listing). For more information about TMC, visit http://www.tmcnet.com.