Noble Systems' Cloud Network Reaches Milestones

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1 Billion Calls -- 99.999% Reliability

Noble Systems

Noble Systems

Noble’s commitment to the cloud services market is reflected in our enterprise offer and our focus on superior service. We are excited by the engagement of new clients and are pleased to provide the performance and stability they need to meet their goals.

Noble Systems Corporation, a global leader in unified contact center technology solutions, reports that the company has achieved two very significant service milestones in 2014 with its Noble® Enterprise Cloud platform. Noble’s cloud solution client base surpassed the one billion call run rate mark in cloud calls processed and experienced greater than 99.999% uptime in 2014.

Since first introducing its enterprise-strength cloud platform in 2011, Noble Systems has seen tremendous growth in its cloud market. In 2014, one-third of Noble’s new sales were on the cloud platform and total cloud revenues grew by 79%. Driven by the increase in client activities, the company reached a run rate in the US of over one billion calls processed through its data centers. With continuing global growth in EMEA and the recent extension to the APAC region, Noble Systems expects to reach even higher run rates in 2015.

More importantly, Noble Systems was able to deliver a total uptime percentage of greater than 99.999% across all of its cloud network, providing the high availability performance that is critical to their clients’ operations. This reliability was achieved through Noble Systems’ deployment of an enterprise-class infrastructure and is supported by the design of the Noble cloud software, which allows for multiple levels of redundancy.

"Noble Systems’ commitment to the cloud services market is reflected in our offering of a true enterprise alternative and our focus on delivering a superior service level,” said James K Noble, Jr, President and CEO of Noble Systems. “We are pleased with the results that we have had from our entry into the segment and are excited by the response we have received in the engagement of new clients. The system’s rock-solid performance and availability is key to helping our users achieve their goals.”

With all of the power and performance of the award-winning Noble Enterprise Solution in a unified platform, Noble Enterprise Cloud offers a seamless alternative to the premise-based solution with advantages in scalability, business continuity, and cost-of-entry.

About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.

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Lee Allum
Noble Systems Corporation
+1 (404) 851-1331 Ext: 538
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Aron Dunn
Noble Systems Corporation
404.851.1331 1356
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Noble Systems
since: 06/2009
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