Global contact center technology leader will showcase omnichannel solutions for Contact Center, Workforce Management, and Analytics for customer service organizations.
Atlanta, Georgia (PRWEB) September 19, 2017
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, will present its industry-leading solutions for Contact Center, Workforce Management, and Analytics at ICMI’s Contact Center Demo event in Las Vegas, September 25 - 27.
ICMI Contact Center Demo is a favorite event for customer service professionals and is an essential forum for educational experience. The Demo Hall provides an opportunity to explore the latest trends and technologies, to ask questions, learn, and evaluate the best products and services. Visitors can learn more about Noble’s patented customer experience technologies for Omnichannel Contacts with the Noble® Composer Multi-session Agent Desktop (booth #522).
Noble Systems’ solutions help companies manage the range of customer communications and related processes, including omnichannel inbound / outbound communications, analytics and automated decisioning, and resource management, to help improve the customer experience. The Noble Inbound 100 solution is designed specifically to target the needs of inbound service organizations and offers a 100% uptime guarantee. Our patented SmartAccept® technology helps increase speed of service, decrease average speed to answer, and reduce costs. The Secure Payment Assist feature helps companies to meet PCI-DSS regulations, eliminate fraud, and safeguard sensitive customer data. Noble’s innovative premise, cloud and hybrid-based platforms allow organizations to increase efficiency, performance, and productivity throughout their contact center programs while decreasing overhead and maintaining compliance with legislative and industry guidelines.
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.