The commitment of Noble’s entire team to provide new ideas and innovative solutions that help our clients improve performance and efficiency sets us apart from other providers in the industry.
Atlanta, Georgia (PRWEB) February 24, 2015
Noble Systems Corporation, a global leader in unified contact center technology solutions, announced today that the company again saw significant growth in patent holdings in 2014, obtaining 21 new patents for its contact center technologies. The growth of its patent library is targeted at protecting the technology investments of Noble Systems’ clients.
The 21 issued patents in 2014 surpass the company’s notable patent growth from 2013. The new patents are related to a number of Noble Systems’ different product offerings in such areas as outbound predictive dialing, callback processing, contact compliance solutions, scheduling solutions, and agent training. Some of the technology innovations patented in 2014 include:
> 8,675,839 – entitled – "Reporting Unavailable Trunk-Related Resources for a Predictive Dialer Using a Dynamic Pacing Algorithm"
> 8,738,076 – entitled – "Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center"
> 8,831,204 – entitled – "Protecting Sensitive Information Provided by a Party to a Contact Center"
> 8,873,720 – entitled – "Recording Contact Center Calls in Various Consent Contexts"
> 8,909,198 – entitled – “Customized Dialing Procedures for Outbound Calls”
“We are continually pushing our employees to provide new ideas and innovative solutions that help our clients improve performance and efficiency in reaching their customers,” said James K. Noble, President and CEO of Noble Systems. “Our continued success in 2014 in patenting these innovations demonstrates the commitment and engagement of our entire team, and sets us apart from other providers in the contact center technology marketplace.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.