Atlanta, GA (PRWEB) May 06, 2014
Noble Systems Corporation, a global leader in unified contact center technology solutions, announced today that the company obtained 17 United States patents in 2013. The growth of its patent portfolio is targeted at protecting the technology investments of Noble Systems’ clients.
The 17 patents issued are related to a number of Noble Systems’ different product offerings in the areas of agent desktop, agent training, outbound forecasting, outbound predictive dialing, and contact compliance solutions. Patenting its unique solutions helps future-proof the Noble platform for its users, and ensures that their software investment is protected, while providing them with new tools to manage their customer contact operations. Some of the technology innovations patented in 2013 include:
8,693,644 - “Management System for Using Speech Analytics to Enhance Agent Compliance for Debt Collection Calls”
8,649,499 - “Communication Analytics Training Management System for Call Center Agents”
8,644,489 - “Forced Adherence for Contact Center Agents”
8,548,133 - “Managing Electronic Consent for Calling Campaigns”
8,391,466 - “Generating Communication Forecasts and Schedules Based on Multiple Outbound Campaigns”
“Noble Systems has focused on cultivating a ‘culture of innovation’ that encourages every employee in the organization to contribute to our mission by providing new ideas that can positively impact the contact center industry,” said James K. Noble, President and CEO of Noble Systems. “Our success over 2013 in patenting a number of these ideas demonstrates the commitment of our entire team to developing innovative solutions that help our clients succeed.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.