Contact center technologies offer opportunities for businesses of all types. We are excited to see the success that our clients are achieving through the use of Noble’s suite of unified communications, analytics, and workforce optimization tools.
Atlanta, Georgia (PRWEB) May 14, 2015
Noble Systems Corporation, a global leader in unified contact center technology solutions, presented its “Innovations Award” to deserving clients at the company’s 2015 Select Noble Users Group (SNUG) Americas conference – a gathering of Noble Systems clients and partners – held last month in Atlanta, Georgia.
The Innovations Awards recognize Noble Systems clients who help Noble build and test new features, who use existing features in creative ways, and who are early adopters of new technologies. These innovations are beneficial to Noble’s entire user base, as new functionality is developed and made available to other customers.
The winner’s of the 2015 awards include:
- ALSAC/St Jude Children’s Research Hospital for achievements in CRM integration and workforce optimization
- EZCorp for improvements in calling strategies and quality through the use of analytics tools
- Midland Credit Management/Encore Capital Group for implementing sophisticated routing, contact and compliance tactics to increase productivity and reduce costs
- Penncro Associates for utilizing compliance technologies to manage adherence to best practices and standards while increasing customer satisfaction
Chris Hodges, Senior Vice President of Sales & Marketing at Noble Systems, comments, “Contact center technologies offer opportunities for businesses of all types. Wherever maximizing the efficiency and productivity of contacting customers, reducing operational costs, and managing regulatory compliance are a focus, contact automation can deliver a critical benefit. We are excited to see the success that our clients are achieving through the use of Noble’s suite of unified communications, analytics, and workforce optimization tools.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our Premise, Cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.