Atlanta, GA (PRWEB) June 03, 2014
Noble Systems Corporation, a global leader in unified contact center technology solutions, announced today it has received a patent for the company’s TCPA Wireless Compliance Solution. The patent, #8,738,076, was awarded for Noble’s technology in “Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center.”
With this patented technology, Noble Systems arms its users with the tools required to comply with TCPA guidelines that went into effect in October of 2013, prohibiting the use of automated dialers for contacting wireless numbers without the previous consent of the wireless number owner. Noble’s solution enables contact centers to flag wireless numbers and force them to be dialed manually by an agent. The solution also allows contact centers to implement compliance management safeguards that block non-compliant manual call attempts, based on complex compliance rules configured by the user, as well as reporting to support their compliant operations.
James K. Noble, President and CEO of Noble Systems, says, “Compliance is at the forefront of of virtually every contact center conversation today, and our users rely on us to provide them with tools to meet the current regulations, while preparing for the future. We are excited to offer our TCPA Wireless Compliance Solution with patented technology that addresses the updated guidelines, and helps our clients avoid expensive penalties. A number of clients have already implemented the solution, and are enjoying the peace of mind that it offers for their businesses.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.