Noble is honored to work with Ventura Superior Court as it endeavors to better serve its community with the intelligent application of technology to its citizen communications.
Atlanta, GA (PRWEB) May 22, 2014
Noble Systems Corporation, a global leader in unified contact center technology solutions, recently presented its “Innovations Award” to the Superior Court of California, County of Ventura, in Ventura County, California. The award was announced at the Select Noble Users Group Americas 2014 Conference – a gathering of Noble Systems clients and partners – held in Orlando, Florida earlier this year.
The Innovations Award recognizes Ventura Superior Court for its use of the Noble® Enterprise platform as a core component in its operational processes. In particular, the Court is using the system to improve efficiencies and to increase compliance on court ordered fines, fees, and penalties. Upon installation, the Court saw an immediate 26% increase in court representative productivity, and that number has continued to grow. The technology allows the Court to increase its collections and recovery of monies owed, while at the same time reducing its costs.
"Ventura Court is honored to receive the Innovations Award from Noble Systems,” says Richard Cabral, Senior Program Manager of the Court Collection Unit. “As a publicly funded entity, it is critical to our operations that we have a contact center technology platform that helps us increase efficiencies, reduce overhead, comply with industry regulations, and maintain the integrity of the public which we represent. The Noble platform gives us the ability to achieve these goals.”
Chris Hodges, Senior Vice President of Sales & Marketing at Noble Systems, comments, “Contact center technologies offer opportunities for businesses of all types. Wherever maximizing the efficiency and productivity of contacting customers and reducing operational costs is a focus, contact automation can deliver a critical benefit. We’re excited to work with Ventura Superior Court as it endeavors to better serve its community with the intelligent application of technology to its citizen communications.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multichannel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.
About Ventura Superior Court Collection Unit
The Collection Unit is operated by the Ventura Superior Court. The Court Collection Unit was established in 1989 and is responsible for the collection of delinquent and non-delinquent court ordered fines, fees, victim restitution, and failure to appear traffic citations. The Unit also performs financial reviews to determine a client’s ability to pay. The collection team is comprised of one senior manager, four supervisors, forty-two collection officers, fourteen support staff, and a victim restitution specialist for a total of 62 positions. Collection offices are located in all three-court facilities, Ventura, Simi Valley, and Oxnard. ventura.courts.ca.gov