Offering superior customer service is paramount to our success as a new business idea.
Byron Bay, New South Wales (PRWEB) October 29, 2013
The Sunglass Fix is proud to announce that they have won the Australian Customer Service Awards Company’s Platinum level customer service award for the third straight year. This is the first time that any company has won the award for three straight years.
The award is determined by an online customer survey tool that is used to collect and analyze feedback from a business’s customers. These results are then graded using the world’s best practice customer service standards as a benchmark. The goal of the award is to help businesses listen to the voices of their customers via an independent assessment of the quality of service customers feel they have received.
The Sunglass Fix Operates out of a central Lab in Australia. All Lenses and Custom Made Lenses are produced and shipped from down under. While it may take a little longer to get lenses shoppers will find that it is a struggle to locate better quality lenses for the price anywhere in the world. Additionally, free shipping for all lenses, combined with award winning products, make it well worth the few extra days it takes for the lenses to arrive on someone’s doorstep.
“Offering superior customer service is paramount to our success as a new business idea. Many of our customers are not based in Australia so they need to feel confident that we are a legitimate business who values our customers. We respond to all phone call or email enquiries within 24 hours,” says Lainie Anderson, The Sunglass Fix Marketing Director.
“Winning the Customer Service Award at the Platinum level for a third year in a row, something none of the other businesses, many of them large companies, have achieved is testament to putting our customers first and reinforcing that our business really serves the market we intended.”
About The Sunglass Fix:
The Sunglass Fix won Platinum Award for outstanding customer service for a third time in a row. They manufacture and source some of the best sunglass replacement lenses for sunglasses on the market. They leverage precision technology to shape them to customers' existing frames. With over 25,000 lenses to choose from, it’s the biggest selection on the planet that can be shipped anywhere free! Additionally, their lenses can be custom cut and installed in just about any pair of sunglasses with two lenses. This is an industry changing solution for sun-glass users. Would you rather toss your sunglasses to landfill or give them a new life?