to Upgrade Customer Service Standards

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Goal is to resolve complaints, questions, and concerns as fairly as possible.

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As part of the program, is starting a customer service mentorship initiative. is starting a major campaign to increase the quality and speed of their customer service, the company announced yesterday.

“We've always worked hard to provide people with excellent customer service,” an spokesman said. “But we want to do even better. We've brought in consultants to help us beef up our standards so that we can deliver beyond our customers' highest expectations.”

Part of the upgrade will be introducing new customer service training methods, he said.

“New ways to train staff are constantly being developed, and we want to be on the cutting edge of that trend,” he said. “We want to make the training educational and engaging. And we will test our staff to make sure that the training sticks and they meet or exceed customer service benchmarks.” will also be bringing new customer service staff on board.

“The more staff we have, the more quickly we can respond to a question, concern or complaint,” he said. “It doesn't matter how good the staff training is if a customer is kept on hold forever.”

As part of the program, is starting a customer service mentorship initiative, he said.

“Some of our staff have been in the customer service industry for over 20 years,” he said. “They can go a long way towards helping our new staff stay on target.”

Cash incentives will also be provided to customer service agents who go above and beyond the call of duty, he said.

“We will reward people when they make our customers happy,” he said.

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Andy Wright
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